a. IT Job Descriptions
i. System Analyst: A System Analyst examines and evaluates IT systems, analyzing business requirements and designing systems that meet organizational needs. They also work as a bridge between IT and other departments.
ii. Webmaster: A Webmaster is responsible for maintaining a website, ensuring its functionality, performance, and security. They also handle updates, manage content, and troubleshoot issues.
iii. Database Administrator: A Database Administrator (DBA) manages, backs up, and ensures the integrity and security of databases. They also optimize database performance and support database development.
iv. Programmer: A Programmer writes, tests, and maintains code for software applications. They ensure that programs run efficiently and meet the needs of users or the organization.
v. Network Manager: A Network Manager oversees the maintenance, installation, and management of an organization’s network infrastructure, ensuring efficient and secure communication and data transfer.
vi. Computer Support Specialist: A Computer Support Specialist provides help and advice to computer users, troubleshooting problems with hardware, software, and networks, and ensuring the smooth operation of IT systems.

b. Five Change Management Controls

1. Planning for change: Proper planning and forecasting of potential challenges and impacts of change.
2. Training and support: Ensuring employees are trained and supported throughout the transition.
3. Clear communication: Providing consistent and clear communication on the changes and expectations.
4. Monitoring and feedback: Tracking the effectiveness of changes and gathering feedback for continuous improvement.
5. Risk management: Identifying and mitigating risks associated with the implementation of change.

c. Jobs that a Computer Support Specialist Can Perform

1. Troubleshoot and resolve hardware or software issues for users.
2. Set up and maintain user accounts and permissions.
3. Install and update software and hardware on client machines.