Question Tag: Service improvement

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BMIS – March 2024 – L1 – Q4a – Operations strategy

Explain five remedies to solve the fundamental problem of poor customer service in organizations implementing promotional campaigns.

Question

Most organisations implement promotional campaigns with the objective of attracting new customers and retaining existing ones. The sad news is that their objectives are never realised because they fail to solve the fundamental problem of poor customer services.

Required: Explain FIVE (5) remedies which can be used to solve this fundamental problem.

Answer

Find Related Questions by Tags, levels, etc.

Tags: Customer Satisfaction, Customer service, Employee training, Feedback management, Service improvement
Level: Level 1

Topic: Operations strategy
Series: MAR 2024

BMIS – March 2024 – L1 – Q4a – Operations strategy

Explain five remedies to solve the fundamental problem of poor customer service in organizations implementing promotional campaigns.

Question

Required: Explain FIVE (5) remedies which can be used to solve this fundamental problem.

Answer

Find Related Questions by Tags, levels, etc.

Tags: Customer Satisfaction, Customer service, Employee training, Feedback management, Service improvement
Level: Level 1

Topic: Operations strategy
Series: MAR 2024

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Question Tag: Service improvement

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BMIS – March 2024 – L1 – Q4a – Operations strategy

Explain five remedies to solve the fundamental problem of poor customer service in organizations implementing promotional campaigns.

BMIS – March 2024 – L1 – Q4a – Operations strategy

Explain five remedies to solve the fundamental problem of poor customer service in organizations implementing promotional campaigns.

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