- 5 Marks
MA – Mar 2024 – L2 – Q3b – Performance analysis
This question explains the principles of Total Quality Management (TQM) that improve operational processes in an organization.
Question
Total Quality Management (TQM) is a management framework based on the belief that an organisation can build long-term success by having all its members—from low-level workers to its highest-ranking executives—focus on improving quality and delivering customer satisfaction.
Required:
Explain THREE (3) principles of TQM that improve operational processes in organizations.
Find Related Questions by Tags, levels, etc.
- Tags: Continuous improvement, Operational Processes, Quality control, TQM
- Level: Level 2
- Topic: Performance analysis
- Series: MAR 2024
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