- 4 Marks
MA – Nov 2021 – L2 – Q2b – Models of evaluation Quality
Identify challenges in developing Business Process Re-engineering (BPR).
Question
b) Technology is what moves the wheel of competition. For example, banks have moved away from the cumbersome processes of cash deposits and withdrawals over the years. In fact, with some banks, customers can transact business in the comfort of their homes through internet banking. This is an aspect of Business Process Re-engineering (BPR).
Required:
State FOUR (4) challenges to be faced when developing BPR. (4 marks)
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