Remedies to Poor Customer Services

• Train customer facing staff: There should be regular training programmes for employees. This will equip them with new knowledge, skills and attitudes that will enable them offer better services to customers.
• Establish a customer feedback platform: There should be platforms such as suggestion boxes and on-line complaints services that will enable disgruntled customers to air their grievances and experiences for corrective actions to be taken.
• Compensate customers: The organisation should compensate customers who are actually offended through poor customer service from employees. This can be done by inviting the offended customers and providing them with a gift and assurance of better services in the future.
• Rotate customer facing staff: Customer facing staff should be rotated between duties. This will enable them to better understand varying customer concerns and provide solutions when they are confronted with such problems.
• Resolve customer complaints quickly: Complaints from customers should be resolved as quickly as they are reported. This can provide some assurance to customers that the organisation regards them as very important.
• Recognition for best customer service employees: There should be the introduction of awards to employees who deliver excellent services to customers. This will serve as a motivation to those employees and at the same motivate other employees to deliver similar services.
• Customer surprise initiatives: Customers should be given occasional surprises to show that they are appreciated. Periodic telephone calls or emails can be used to share occasional messages.