Topic: Operations strategy

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BMIS-Nov-2024-L1-Q4a-Advantages of Appointing a Single Distributor in Ghana

Discusses the advantages of appointing a single distributor for business operations in Ghana.

Question

Beta Equipment is a Taiwanese manufacturer of various types of printers and has recently decided to export its products to Ghana. Beta Equipment is considering appointing a single distributor in Ghana who would represent the exporter and would be responsible for the entire marketing operations in this country.
Required:
Explain FIVE advantages that Beta Equipment would achieve through the appointment of a single distributor for import and distribution of its products in Ghana.

Answer

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Tags: Business Strategy, Distribution, International Expansion, Logistics, Marketing
Level: Level 1

Topic: Operations strategy
Series: Nov 2024

Question Title: BMIS – Nov 2019 – L1 – Q5a – Factors in Developing a Good Layout

Discuss the factors an organization should consider in developing a good layout

Question

The layout of an operation or process means how resources are positioned relative to each other,
how various tasks are allocated to these resources, and the general appearance of the resources.
Together these three decisions will dictate the pattern and nature of how transformed resources
progress through the operation or process. If the layout proves wrong, it can lead to over-long
or confused flow patterns, customer queues in an organization, long process times, inflexible
operations, unpredictable flow, high costs and a poor response for whoever is within the
operation, whether they are customers or staff.

Required

Explain FOUR (4) factors an organization should consider in such a layout. (10 marks)

Answer

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Tags: ayout, Delays, Flexibility, Flow, Operations, Resources, Safety, Security, Space
Level: Level 1

Topic: Operations strategy
Series: NOV 2019

BMIS – Nov 2019 – L1 – Q5b – Methods of Plant Layout

Explain methods of plant layout in an organization, including fixed-position, process, and line layouts.

Question

b) Explain the following methods of plant layout in an organization:
i) Fixed position
ii) Process
iii) Product (10 marks)

Answer

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Tags: Fixed-position, Line Layout, Operations, Plant Layout, Process Layout, Product Flow, Resources
Level: Level 1

Topic: Operations strategy
Series: NOV 2019

BMIS – Nov 2021 – L1 – Q5c – Operations strategy

Advise on two effective promotion tools to raise customer awareness for a new detergent product.

Question

Business promotion is meant to raise the customer’s awareness of the existence of a product or service. To achieve this objective, organisations employ different media to promote their business. Kofi Kodua wants your advice on promotion strategy because he is about to launch a new product called “One Corner”, used as a detergent.

Required:

Advise Kofi Kodua on TWO (2) effective promotion tools to raise customers’ consciousness about the new product. (5 marks)

Answer

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Tags: Advertising, Business Promotion, Direct Marketing, Marketing, Product Launch, Public Relations, Sales Promotion
Level: Level 1

Topic: Operations strategy
Series: NOV 2021

BMIS – May 2020 – L1 – Q4a – Operations strategy

Identify and explain the most appropriate plant layout for a fishing boat manufacturing company and outline its advantages.

Question

A fishing boat manufacturing company at Elmina intends to expand its business and has decided to locate another production facility at Winneba.

Required:
Identify and explain the most appropriate plant layout for the company’s operations and explain FOUR (4) advantages associated with the selected plant layout. (10 marks)

Answer

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Tags: Manufacturing, Operations Management, Plant Layout
Level: Level 1

Topic: Operations strategy
Series: MAY 2020

BMIS – May 2019 – L1 – Q3b – Operations strategy

Explain the costs associated with producing quality products in reference to the four types of quality cost.

Question

Quality Management is a prerequisite for every industrial concern. Producing high-quality products as opposed to poor-quality products is a preferred option when it comes to determining demand for goods and services. However, some argue that producing higher-quality output increases costs, as more expensive resources are likely to be required to achieve a higher standard. Others argue that poor-quality output will lead to customer dissatisfaction, which generates costs associated with complaint resolution and loss of revenue as customers move to competitors.

Required:
In reference to the FOUR (4) types of quality cost, explain the costs associated with producing quality products. (10 marks)

Answer

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Tags: Cost Management, Operations Strategy, Production, Quality Management
Level: Level 1

Topic: Operations strategy
Series: MAY 2019

BMIS – Nov 2016 – L1 – Q2a – Operations strategy

Identify reasons for employee resistance to the implementation of Total Quality Management (TQM).

Question

Your company has implemented a Total Quality Management approach (TQM), but this has been resisted by most of the employees. State THREE reasons that might have accounted for such resistance. (6 marks)

Answer

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Tags: Employee Resistance, Organizational Change, Resistance, Total Quality Management, TQM
Level: Level 1

Topic: Operations strategy
Series: NOV 2016

BMIS – March 2024 – L1 – Q4b – Operations strategy

Explain Total Quality Management (TQM) and outline four conditions for its successful implementation in organizations facing employee resistance.

Question

Both manufacturing and service organisations are making increasing use of Total Quality Management (TQM) in their attempt to achieve operational efficiency. However, its implementation has been met with some form of resistance from employees who do not seem to fully appreciate the concept.

Required: i) Explain Total Quality Management (TQM). (2 marks) ii) Outline FOUR (4) conditions which must prevail for the successful implementation of the Total Quality Management (TQM) concept. (8 marks)

Answer

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Tags: Employee Resistance, Operational Efficiency, Quality improvement, Total Quality Management, TQM
Level: Level 1

Topic: Operations strategy
Series: MAR 2024

BMIS – March 2024 – L1 – Q4a – Operations strategy

Explain five remedies to solve the fundamental problem of poor customer service in organizations implementing promotional campaigns.

Question

Most organisations implement promotional campaigns with the objective of attracting new customers and retaining existing ones. The sad news is that their objectives are never realised because they fail to solve the fundamental problem of poor customer services.

Required: Explain FIVE (5) remedies which can be used to solve this fundamental problem.

Answer

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Tags: Customer Satisfaction, Customer service, Employee training, Feedback management, Service improvement
Level: Level 1

Topic: Operations strategy
Series: MAR 2024

BMIS – Nov 2017 – L1 – Q7b – Operations strategy

b) Quality is the totality of features and characteristics of a product or service which bears on its ability to meet stated or implied needs. Required: i) Distinguish between Quality Management, Quality Assurance, and Quality Control. (6 marks) ii) Outline any TWO of the five general activities involved in quality management systems. (4 marks)

Question

b) Quality is the totality of features and characteristics of a product or service which bears on its ability to meet stated or implied needs.

Required:
i) Distinguish between Quality Management, Quality Assurance, and Quality Control.
(6 marks)

ii) Outline any TWO of the five general activities involved in quality management systems.
(4 marks)

Answer

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Tags: Business Strategy, Operations Management, Quality Assurance, Quality control, Quality Management
Level: Level 1

Topic: Operations strategy
Series: NOV 2017

BMIS – May 2017 – L1 – Q7b – Operations strategy

Identify the key differences between service and manufacturing organizations concerning capacity management.

Question

Both service and manufacturing companies have goals of satisfying customer demand. However, service organizations differ from manufacturing organizations when considering capacity management. Maintaining sufficient capacity to meet demand is one of the great challenges of operations management.

Required: Identify FOUR differences between service and manufacturing organizations in relation to capacity management. (8 marks)

Answer

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Tags: Capacity Management, Manufacturing Organizations, Operations Management, Service Organizations
Level: Level 1

Topic: Operations strategy
Series: MAY 2017

BMIS – May 2017 – L1 – Q6 – Operations strategy

Explain the concept of market segmentation and describe the main types of segmentation used in marketing.

Question

Markets are not homogeneous. A company cannot connect with all customers in large, broad, or diverse markets. Consumers vary on many dimensions and often can be grouped according to one or more characteristics. A company needs to identify which market segment it can serve effectively.

Required: Explain:
i) Market segment. (4 marks)
ii) Geographic segmentation. (4 marks)
iii) Demographic segmentation. (4 marks)
iv) Psychographic segmentation. (4 marks)
v) Behavioral segmentation. (4 marks)
(Total: 20 marks)

Answer

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Tags: Behavioral Segmentation, Demographic Segmentation, Geographic Segmentation, Market Segmentation, Psychographic Segmentation
Level: Level 1

Topic: Operations strategy
Series: MAY 2017

BMIS – May 2017 – L1 – Q2b – Operations strategy

Outline the five stages in the development of a product or service.

Question

b) Knowing where your products or services are in their development cycle will help you determine refinements or adjustments you may need to make to align them with the vision and strategy you have already developed.

Required:
Outline the FIVE stages that are often followed in the development of a product and service. (5 marks)

Answer

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Tags: Business Strategy, Operations, Product Development
Level: Level 1

Topic: Operations strategy
Series: MAY 2017

BMIS – Dec 2023 – L1 – Q4b – Operations strategy

Explains the functions to be performed by the Head of Quality Control in a manufacturing company.

Question

Mr. Brown has been appointed as head of the Quality Control Department of Real Marines Manufacturing Ltd, a company that processes tuna.

Required:

Explain FIVE (5) functions to be performed by Mr. Brown on his appointment.

Answer

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Tags: Manufacturing, Operations Management, Quality control
Level: Level 1

Topic: Operations strategy
Series: DEC 2023

BMIS – Dec 2023 – L1 – Q3a – Operations strategy

Explains how the production function coordinates with other functional areas to achieve organizational objectives.

Question

Business organizations are established with all the key functional areas to work interactively for the achievement of their short and long-term objectives.

Required:

Explain FIVE (5) ways the production function coordinates its activities with the other functional areas to achieve these objectives.

Answer

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Tags: Coordination, Functional Areas, Organizational Objectives, Production Function
Level: Level 1

Topic: Operations strategy
Series: DEC 2023

BMIS – Nov 2015 – L1 – Q6 – Operations strategy

Explain different types of operation layouts, including fixed-position, process, and product layouts.

Question

The layout of an operation is concerned with the physical location of its transforming resources. It concerns the decision to put all the facilities, machines, equipment, and staff into the operation. After the process type has been selected, the basic layout type needs to be selected.

Required:
Explain the following; giving an example each:
a) Fixed-position layout. (7 marks)
b) Process layout. (6 marks)
c) Product layout. (7 marks)

Answer

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Tags: Fixed Position Layout, Operation Layout, Process Layout, Product Layout
Level: Level 1

Topic: Operations strategy
Series: NOV 2015

BMIS – Nov 2020 – L1 – Q4a – Operations strategy

Identifies and explains the most appropriate production process for a bakery and lists advantages of the batch production process.

Question

You have decided to establish a bakery as a part-time business in addition to your accounting profession due to growth in demand for bread, cakes, and other flour-related products.

Required:

Identify and explain the type of production process most appropriate for your business and state FOUR (4) advantages associated with the chosen production process.

Answer

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Tags: Bakery Business, Batch Production, Production Process
Level: Level 1

Topic: Operations strategy
Series: NOV 2020

BMIS – April 2022 – L1 – Q3a – Operations strategy

Suggest five benefits a company would derive from adopting the Just-In-Time (JIT) inventory system.

Question

You are the Accounts officer for Unimech Garages, a company that provides mobile vehicle repairs for faulty vehicles on the Accra – Kumasi and Accra – Takoradi highways. The company has adopted the Just-In-Time (JIT) inventory control system for its operations. The JIT inventory control system was adopted because all repairs performed vary from vehicle to vehicle, and there is no need to stock any spare parts since the repair team has no idea of the next repairs to be conducted as well as the type of spare parts they would require. Again, this inventory system was implemented to prevent employees from committing the offence of selling stocked spare parts for their individual gains.

Required:
Suggest FIVE (5) benefits the company would derive from this inventory system. (10 marks)

Answer

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Tags: Cost reduction, Inventory Management, Just-in-Time, Service Quality, Waste Control
Level: Level 1

Topic: Operations strategy
Series: APR 2022

BMIS – May 2021 – L1 – Q3 – Operations strategy | HR – Training and development

Explain why ensuring the highest quality standards was necessary and the benefits of training for a pharmaceutical company developing a vaccine.

Question

Anta Zene is a British pharmaceutical company that partnered with Forox University to develop a vaccine to combat the Coronavirus spread in the United Kingdom and other countries. Even though the vaccine was ready in August 2020, it had to pass through all the needed quality control systems of the British drug regulator to ensure that it would meet the highest quality standards. The vaccine was eventually approved by the drug regulators on 29 December 2020. The company conducted a training programme for its employees and about 5,000 volunteers to ensure the effective implementation of the vaccination programme.

Required:
a) Why was it necessary for the British drug regulator to ensure that the vaccine was of the highest quality standards? Explain your answer with FIVE (5) reasons. (10 marks)
b) Explain FIVE (5) benefits the company would derive from the training programme. (10 marks)

Answer

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Tags: Consumer Safety, Employee Efficiency, Quality Standards, Technology Adoption, Training
Level: Level 1

Topic: HR - Training and Development, Operations strategy
Series: MAY 2021

BMIS – May 2021 – L1 – Q2a – Operations strategy

Explain the concepts of Total Quality Management, Fixed Position Layout, Product Layout, and Process Layout in plant operations.

Question

Plant layout has been described as the arrangement of machines in such a manner that will facilitate production efficiency. An organization might adopt a particular method or a combination of methods depending on the nature of its operations.

Required:
Explain the following:
i) Total quality management (2 marks)
ii) Fixed position layout (2 marks)
iii) Product layout (2 marks)
iv) Process layout (2 marks)

Answer

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Tags: Fixed Position Layout, Process Layout, Product Layout, Total Quality Management, TQM
Level: Level 1