Topic: Communications in Business

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BMF – Nov 2020 – L1 – SA – Q17 – Communications in Business

Identify the decade when early communication models were developed.

Question

Early communication models were developed in the:
A. 1910s
B. 1920s
C. 1930s
D. 1940s
E. 1950s

Answer

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Tags: Business Communications, Communication Models, History
Level: Level 1

Topic: Communications in Business
Series: NOV 2020

BMF – MAY 2016 – L1 – SA – Q17 – Communications in Business

Multiple choice question identifying an example of informal communication in the workplace.

Question

An example of informal communication is

A. Grapevine
B. Buzz
C. Pipeline
D. Noise
E. Uproar

Answer

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Tags: Grapevine, Informal Communication, Workplace Communication
Level: Level 1

Topic: Communications in Business
Series: MAY 2016

BMF – MAY 2016 – L1 – SA – Q16 – Communications in Business

Multiple choice question on the primary ways of exchanging information in workplaces.

Question

In work places, as in all aspects of living, people must communicate. What are the TWO ways of exchanging information?

A. Formal and informal communication
B. Telephone and fax messages
C. Television and newspapers
D. Television and print media
E. Email messages and mobile phones

Answer

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Tags: Business Communication, Communication, Information Exchange
Level: Level 1

Topic: Communications in Business
Series: MAY 2016

BMF – Nov 2014 – L1 – SB – Q6 – Communications in Business

Identify communication barriers and methods to improve communication effectiveness.

Question

Communication permeates every managerial function in work organizations. Communication can only be said to be effective if the message is interpreted in its intended form.

Required:

a. Identify FIVE factors that can constitute barriers to effective communication. (10 Marks)
b. State FIVE methods that can be used to improve communication effectiveness. (10 Marks)

(Total 20 Marks)

Answer

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Tags: Communication Barriers, Communication Effectiveness, Improving Communication
Level: Level 1

Topic: Communications in Business
Series: NOV 2014

BMF – MAY 2015 – L1 – SA – Q20 – Communications in Business

Defining the process of information transmission in business contexts.

Question

The process of transmission of information from one person, group or organisation to another is called:

A. Decoding
B. Communication
C. Globalization
D. Presentation
E. Translation

Answer

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Tags: Business Communication, Communication, Decoding, Information transmission
Level: Level 1

Topic: Communications in Business
Series: MAY 2015

BMF – May 2015 – L1 – SA – Q8 – Communications in Business

This question tests understanding of the type of communication referred to as "Grapevine" in organizational contexts.

Question

Which type of communication is Grapevine?

A. Formal
B. Informal
C. External
D. Formal and Informal
E. Internal and External

Answer

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Tags: Communication, Grapevine, Informal Communication
Level: Level 1

Topic: Communications in Business
Series: MAY 2015

BF – Nov 2015 – L1 – SB – Q6 – Communications in Business

Discussing the concept of communication and its significance in business organizations.

Question

Communication is the life-blood of all business organizations.

Required:
a. Explain the concept of communication. (5 Marks)
b. Explain briefly FIVE reasons why communication is important to business organizations. (15 Marks)

(Total: 20 Marks)

Answer

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Tags: Business Importan Organizational Behaviour, Communication
Level: Level 1

Topic: Communications in Business
Series: NOV 2015

BF – Nov 2015 – L1 – SA – Q19 – Communications in Business

Identifying what is not a standard method of business communication.

Question

Which of the following is NOT a standard example of business communication method?
A. Circulars
B. Newsletters
C. Memorandum
D. Requisition
E. Telegram

Answer

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Tags: Business Communication, Methods, Standards
Level: Level 1

Topic: Communications in Business
Series: NOV 2015

BF – Nov 2015 – L1 – SA – Q15 – Communications in Business

Identifying the term for communication flowing between superior and subordinate.

Question

Communication that flows from the superior to the subordinates and back from the subordinates to the superior is called:
A. Vertical
B. Horizontal
C. External
D. Oral
E. Written

Answer

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Topic: Communications in Business
Series: NOV 2015

BF – Nov 2015 – L1 – SA – Q14 – Communications in Business

Identifying what is not a barrier to effective communication.

Question

Which of the following is NOT a barrier to effective communication?
A. Status differences
B. Fear
C. Information overload
D. Information download
E. Verbal difficulties

Answer

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Tags: Barriers, Communication, Effective communication
Level: Level 1

Topic: Communications in Business
Series: NOV 2015

BMF – Nov 2022 – L1 – SA – Q17 – Communications in Business

This question asks about key issues in preparing a business report.

Question

Which of the following is NOT a key issue to be addressed when preparing a business report?
A. Relevance
B. Impact
C. Cost effectiveness
D. Clarity
E. Draft

Answer

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Tags: Business Communication, Business report, Report preparation
Level: Level 1

Topic: Communications in Business
Series: NOV 2022

BMF – Nov 2022 – L1 – SA – Q16 – Communications in Business

This question tests understanding of communication within the same hierarchical level in an organization.

Question

A communication between people at a similar level in the organization’s management hierarchy is called:
A. Vertical communication
B. Oral communication
C. Written communication
D. Formal communication
E. Lateral communication

Answer

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Tags: Communication channels, Horizontal communication, Lateral communication
Level: Level 1

Topic: Communications in Business
Series: NOV 2022

BMF – Nov 2022 – L1 – SA – Q15 – Communications in Business

This question asks for the correct term for a formal written communication of factual information.

Question

A written communication of factual information on a specific subject presented in an orderly and formal manner is called:
A. Official report
B. Formal communication
C. Business report
D. Business proposal
E. Horizontal communication

Answer

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Tags: Business report, Formal communication, Written communication
Level: Level 1

Topic: Communications in Business
Series: NOV 2022

BMF – May 2021 – L1 – SA – Q9 – Communications in Business

Determines which is not a standard folder in most email systems.

Question

Most e-mail systems support the use of folders to help manage and file emails. The e-mail system will normally include some standard folders except
A. Inbox
B. Sent
C. Maps
D. Deleted
E. Drafts

Answer

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Tags: Communication Technology, Email Systems, Standard Folders
Level: Level 1

Topic: Communications in Business
Series: MAY 2021

BMF – Nov 2023 – L1 – SA – Q20 – Communications in Business

Identify the situation that does NOT cause a message to fail.

Question

A message could fail to prompt the intended response in any of the following situations, EXCEPT:
A. The recipient of the message was not paying proper attention
B. The recipient does not have the knowledge to understand the message
C. The recipient has a personal likeness of the sender
D. The recipient is in conflict with the sender
E. The recipient gets the message but then forgets it

Answer

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Tags: Communication Failures, Message Transmission, Organizational Communication
Level: Level 1

Topic: Communications in Business
Series: NOV 2023

BMF – Nov 2023 – L1 – SA – Q2 – Communications in Business

Identify what the acronym “HTML” represents.

Question

Which of the following is represented by the acronym “HTML”?
A. Hyper Test Mark Language
B. Hyper Text Mark Land
C. Hypo Text Markup Languages
D. Hypo Text Mark Language
E. Hyper Text Markup Language

Answer

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Tags: Communications, HTML, Technology
Level: Level 1

Topic: Communications in Business
Series: NOV 2023

BMF – May 2023 – L1 – SB – Q5b – Communications in Business

State ten uses of social media pages.

Question

State TEN uses of social media pages.

Answer

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Tags: Customer Engagement, Digital Communication, Marketing, Social Media
Level: Level 1

Topic: Communications in Business
Series: MAY 2023

BMF – May 2023 – L1 – SB – Q5a – Communications in Business

Explain five key digital communication concepts.

Question

Explain the following digital communication concepts:

Social media
Digital marketing
Websites
Electronic mail
Social media management

Answer

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Tags: Digital Communication, Digital Marketing, Email, Social Media, Social Media Management, Websites
Level: Level 1

Topic: Communications in Business
Series: MAY 2023

BMF – May 2023 – L1 – SA – Q20 – Communications in Business

Identify what reinforcing already communicated information signifies.

Question

Reinforcing already communicated information signifies:

A. Seriousness
B. Fidgeting
C. Disapproval
D. Recognition
E. Timidity

Answer

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Tags: Business Communication, Communication, Information Reinforcement, Non-verbal Communication
Level: Level 1

Topic: Communications in Business
Series: MAY 2023

BMF – May 2023 – L1 – SA – Q15 – Communications in Business

Identify a form of non-verbal communication.

Question

Slamming of a door, shaking of a head, and remaining silent best describe:

A. Verbal communication
B. Formal communication
C. Friendly communication
D. Non-verbal communication
E. Facial communication

Answer

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Tags: Business Communication, Communication, Non-verbal Communication, Organizational Behavior
Level: Level 1