Topic: 3.6 Controlling the delivery and follow-up activity

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CSMCE – APRIL 2024 – L2 – Q1 – Steps to Solve Customer Problems

List and explain the six steps bank staff should follow to solve a customer's problem and achieve their goal.

Question

When a customer or prospect presents a problem, he/she needs solutions to, the bank staff needs to let him/her know how they can solve the problem. List and explain the six (6) steps the staff has to go through to help him/her achieve their goal.

[20 marks]

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Tags: Communication Skills, Customer service, Problem solving, Sales Interview
Level: Level 2

Topic: 3.6 Controlling the delivery and follow-up activity
Series: APR 2024

CSMCE – APRIL 2024 – L2 – Q1 – Steps to Solve Customer Problems

List and explain the six steps bank staff should follow to solve a customer's problem and achieve their goal.

Question

When a customer or prospect presents a problem, he/she needs solutions to, the bank staff needs to let him/her know how they can solve the problem. List and explain the six (6) steps the staff has to go through to help him/her achieve their goal.

[20 marks]

Answer

Login or create a free account to see answers

Find Related Questions by Tags, levels, etc.

Tags: Communication Skills, Customer service, Problem solving, Sales Interview
Level: Level 2

Topic: 3.6 Controlling the delivery and follow-up activity
Series: APR 2024

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Topic: 3.6 Controlling the delivery and follow-up activity

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CSMCE – APRIL 2024 – L2 – Q1 – Steps to Solve Customer Problems

List and explain the six steps bank staff should follow to solve a customer's problem and achieve their goal.

CSMCE – APRIL 2024 – L2 – Q1 – Steps to Solve Customer Problems

List and explain the six steps bank staff should follow to solve a customer's problem and achieve their goal.

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Topic: 3.6 Controlling the delivery and follow-up activity

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CSMCE – APRIL 2024 – L2 – Q1 – Steps to Solve Customer Problems

List and explain the six steps bank staff should follow to solve a customer's problem and achieve their goal.

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CSMCE – APRIL 2024 – L2 – Q1 – Steps to Solve Customer Problems

List and explain the six steps bank staff should follow to solve a customer's problem and achieve their goal.

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