Tag (SQ): Waste reduction

(a). Total quality management has gained attention in both manufacturing and service firms as a way of improving the firm’s operations, yet its implementation has met a lot of resistance from employees. You are required to:

(i) Explain total quality management.

(ii) Suggest FOUR guidelines that can be adopted to reduce such resistance.

(b) (i) Explain just-in-time inventory control.

(ii) State FOUR advantages of its use in a manufacturing company.