Tag (SQ): Total Quality Management

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BMIS – SA – Q9.2 – Operations Strategy

Identifies what is not associated with TQM.

Which one of the following is not associated with total quality management (TQM)?

A   Business process re-engineering (BPR)

B   Statistical quality control

C   Continuous improvement

D   Documentation and verification of quality procedures

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MA – L2 – Q7 – Models of Evaluation Quality

Explain how TQM, ABC, balanced scorecard, JIT, and value analysis analyze cost and quality relationships.

7 COST AND QUALITY

Explain briefly how each of the following management accounting techniques can be used to analyse the relationship between cost and quality:

(1) Total Quality Management (TQM)

(2) Activity Based Costing (ABC)

(3) Balanced scorecard

(4) Just in Time management (JIT)

(5) Value analysis

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MA – L2 – Q6 – Total Quality Management

List key aspects of TQM, explain quality-related costs, describe JIT management, and explain activity-based management.

6 TOTAL QUALITY

(a) List the key aspects of Total Quality Management (TQM).

(b) What are quality-related costs? What is the TQM approach to quality-related costs, and how does this differ from the more traditional approach to these costs? (6 marks)

(c) List the key aspects of just-in-time (JIT) management.

(d) Briefly explain the nature of activity based management (ABM).

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