- 20 Marks
BMIS – L1 – QE11 – Operations strategy
Explain total quality management.
Question
(a). Total quality management has gained attention in both manufacturing and service firms as a way of improving the firm’s operations, yet its implementation has met a lot of resistance from employees. You are required to:
(i) Explain total quality management.
(ii) Suggest FOUR guidelines that can be adopted to reduce such resistance.
(b) (i) Explain just-in-time inventory control.
(ii) State FOUR advantages of its use in a manufacturing company.
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