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MA – L2 – Q68 – Other aspects of performance measurement

Suggest non-financial performance measures for service quality, marketing effectiveness, and personnel in a financial institution.

Question

Suggest non-financial performance measurements for a financial institution under the following headings:

Service quality
Marketing effectiveness
Personnel

Answer

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Find Related Questions by Tags, levels, etc.

Tags: Customer satisfaction, Efficiency, Market share, Marketing effectiveness, Non-financial performance, Personnel, Service quality, Staff turnover
Level: Level 2

Topic: Other aspects of performance measurement

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