- 1 Marks
BMIS – SA – Q9.1 – Operations Strategy
Defines quality in operations strategy context.
Question
Quality is best defined by which one of the following statements?
AÂ Â The utilisation of 100% of manufacturing capacity
BÂ Â The manufacture of products that are 100% reliable
CÂ Â Zero customer complaints
DÂ Â Meeting the expectations of customers
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