- 20 Marks
MA – L2 – Q6 – Total Quality Management
List key aspects of TQM, explain quality-related costs, describe JIT management, and explain activity-based management.
Question
6 TOTAL QUALITY
(a) List the key aspects of Total Quality Management (TQM).
(b) What are quality-related costs? What is the TQM approach to quality-related costs, and how does this differ from the more traditional approach to these costs? (6 marks)
(c) List the key aspects of just-in-time (JIT) management.
(d) Briefly explain the nature of activity based management (ABM).
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