Subject: MANAGEMENT PRACTICES

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MP – APR 2024 – L2 – Q6 – Staff Turnover and Hertzberg’s Theory

Recommend motivational techniques to reverse staff turnover and explain Hertzberg's Two-Factor Theory with adoption for satisfaction.

a) You have received a report from your Human Resource Manager revealing an increasing rate of Staff Turnover. As a newly appointed Manager of your unit, explain five (5) motivational techniques you will recommend to reverse this trend. (10 marks)

b) Explain briefly Hertzberg’s Two-Factor Theory of Motivation. Indicate how the theory can be adopted to enhance employee satisfaction in your organization.

[Total: 20 marks]

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MP – APR 2024 – L2 – Q5 – Strategic Management Concepts

Write brief notes on mission statement, vision statement, core values, and stakeholder analysis in strategic management.

In the context of Strategic Management, write brief notes on the following concepts:

a) Mission Statement (5 marks)

b) Vision Statement (5 marks)

c) Core Values (5 marks)

d) Stakeholder Analysis (5 marks)

[Total: 20 marks]

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MP – APR 2024 – L2 – Q4 – Workplace Grievances and Resolution

Define grievances with examples and discuss strategies for a Human Capital Manager to resolve them

a) Using examples, define grievance(s) in the workplace (5 marks)

b) As the Human Capital Manager, discuss five (5) strategies you can use to resolve grievance(s) (15 marks)

[Total: 20 marks]

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MP – APR 2024 – L2 – Q3 – Time Management and Employee Empowerment

Define time management and its importance, strategies for a busy supervisor, and discuss employee empowerment's importance.

a) Define Time Management. Why is it important? (5 marks)

b) As a Supervisor/Manager of a busy office or branch, identify and explain five (5) strategies you can adopt to better manage your time. (10 marks)

c) Discuss the importance of Employee Empowerment in the workplace. (5 marks)

[Total: 20 marks]

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MP – APR 2024 – L2 – Q2 – Improving Staff Performance as Supervisor

As a new supervisor in an underperforming office, list skills to improve performance and respond to the claim that delegation is just sharing work.

You have taken over as Supervisor in an office where, from the output of work, staff are underperforming in their various areas of work.

a) Mention five (5) skills you would need to be able to improve the performance of your staff.

(10 marks)

b) What response will you give to someone who claims that “Delegation” is a simple matter of sharing out work to be done? [Total: 20 marks]

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MP – APR 2024 – L2 – Q1 – CEO Leadership Failure and Change Management

Analyze a CEO's failed attempt to change company strategy, identifying leadership style, appropriate alternatives, people management skills, change strategies, board responsibilities, and sources of power.

A new Chief Executive Officer of a ten-year-old company tried to change the strategic direction of the company that hired him. He failed in this endeavour and was fired just after one year on the job. “He thought he could change the company through intellect alone without moving people emotionally,” a Senior Manager at the company said. Another Senior Manager retorted, though he held periodic meetings with other Senior Management Staff on this subject matter, these meetings were times when he exhibited his domineering nature. “He made radical strategic changes without bothering to get support from the people who could help execute these changes”. A storm of e-mails from employees to the Board of Directors complained of his leadership style and the CEO was finally ousted. REQUIRED

a) What do you think was the leadership style of the CEO? What leadership style could have been more appropriate? (6 marks)

b) List and explain five (5) people management skills required of managers at all levels of the Organizational Hierarchy including the CEO. (10 marks)

c) What Change Management Strategies could have been deployed by this CEO to make him succeed in his job? (10 marks)

d) Give four (4) roles and responsibilities of the Board of Directors of any organization. (8 marks)

e) Mention and explain two (2) sources of power the CEO as a leader might have stood on to execute this task. (6 marks)

[Total: 40 marks]

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MP – APR 2024 – L2 – Q6 – Staff Turnover and Hertzberg’s Theory

Recommend motivational techniques to reverse staff turnover and explain Hertzberg's Two-Factor Theory with adoption for satisfaction.

a) You have received a report from your Human Resource Manager revealing an increasing rate of Staff Turnover. As a newly appointed Manager of your unit, explain five (5) motivational techniques you will recommend to reverse this trend. (10 marks)

b) Explain briefly Hertzberg’s Two-Factor Theory of Motivation. Indicate how the theory can be adopted to enhance employee satisfaction in your organization.

[Total: 20 marks]

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You're reporting an error for "MP – APR 2024 – L2 – Q6 – Staff Turnover and Hertzberg’s Theory"

MP – APR 2024 – L2 – Q5 – Strategic Management Concepts

Write brief notes on mission statement, vision statement, core values, and stakeholder analysis in strategic management.

In the context of Strategic Management, write brief notes on the following concepts:

a) Mission Statement (5 marks)

b) Vision Statement (5 marks)

c) Core Values (5 marks)

d) Stakeholder Analysis (5 marks)

[Total: 20 marks]

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MP – APR 2024 – L2 – Q4 – Workplace Grievances and Resolution

Define grievances with examples and discuss strategies for a Human Capital Manager to resolve them

a) Using examples, define grievance(s) in the workplace (5 marks)

b) As the Human Capital Manager, discuss five (5) strategies you can use to resolve grievance(s) (15 marks)

[Total: 20 marks]

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MP – APR 2024 – L2 – Q3 – Time Management and Employee Empowerment

Define time management and its importance, strategies for a busy supervisor, and discuss employee empowerment's importance.

a) Define Time Management. Why is it important? (5 marks)

b) As a Supervisor/Manager of a busy office or branch, identify and explain five (5) strategies you can adopt to better manage your time. (10 marks)

c) Discuss the importance of Employee Empowerment in the workplace. (5 marks)

[Total: 20 marks]

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You're reporting an error for "MP – APR 2024 – L2 – Q3 – Time Management and Employee Empowerment"

MP – APR 2024 – L2 – Q2 – Improving Staff Performance as Supervisor

As a new supervisor in an underperforming office, list skills to improve performance and respond to the claim that delegation is just sharing work.

You have taken over as Supervisor in an office where, from the output of work, staff are underperforming in their various areas of work.

a) Mention five (5) skills you would need to be able to improve the performance of your staff.

(10 marks)

b) What response will you give to someone who claims that “Delegation” is a simple matter of sharing out work to be done? [Total: 20 marks]

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You're reporting an error for "MP – APR 2024 – L2 – Q2 – Improving Staff Performance as Supervisor"

MP – APR 2024 – L2 – Q1 – CEO Leadership Failure and Change Management

Analyze a CEO's failed attempt to change company strategy, identifying leadership style, appropriate alternatives, people management skills, change strategies, board responsibilities, and sources of power.

A new Chief Executive Officer of a ten-year-old company tried to change the strategic direction of the company that hired him. He failed in this endeavour and was fired just after one year on the job. “He thought he could change the company through intellect alone without moving people emotionally,” a Senior Manager at the company said. Another Senior Manager retorted, though he held periodic meetings with other Senior Management Staff on this subject matter, these meetings were times when he exhibited his domineering nature. “He made radical strategic changes without bothering to get support from the people who could help execute these changes”. A storm of e-mails from employees to the Board of Directors complained of his leadership style and the CEO was finally ousted. REQUIRED

a) What do you think was the leadership style of the CEO? What leadership style could have been more appropriate? (6 marks)

b) List and explain five (5) people management skills required of managers at all levels of the Organizational Hierarchy including the CEO. (10 marks)

c) What Change Management Strategies could have been deployed by this CEO to make him succeed in his job? (10 marks)

d) Give four (4) roles and responsibilities of the Board of Directors of any organization. (8 marks)

e) Mention and explain two (2) sources of power the CEO as a leader might have stood on to execute this task. (6 marks)

[Total: 40 marks]

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