Subject: BANK STRATEGIC INFORMATION MANAGEMENT

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BSIM – April 2024 – L3 – Q8 – Impact of IMS and FinTech, Strategic Alignment with IS

Examine four real-life impacts of IMS and FinTech on financial services, and explain four strategic reasons for aligning bank vision with information systems.

a. Examine four (4) real-life instances illustrating the transformative impact of implementing an Information Management System and FinTech on Financial Service Delivery. (10 marks)

b. State and explain four (4) strategic reasons why a bank’s Executive Management team will have to adopt and align the Bank’s Vision, Mission, Strategic Goals and Objectives with its Information Systems. (10 marks)

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BSIM – April 2024 – L3 – Q7 – Executive Management in ISMS and FinTech Integration

Discuss benefits of executive involvement in information security systems with four examples, and provide four ways banks can use FinTech to improve services.

a. What are the benefits of engaging Executive Management in the creation of an Information Security Management System? Offer four (4) relevant illustrations. (10 marks)

b. Financial Technology (FinTech) Companies have revolutionized the Financial Services Sector by offering customized products and services aimed at providing consumers with convenient access to Banking Services. Provide four (4) instances where banks can harness FinTech Solutions to enhance their service offerings. (10 marks)

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BSIM – April 2024 – L3 – Q6 – Advantages of Internet in Banking and Information Management Plan

Explore how the internet enhances bank service delivery and financial prospects with four advantages, and outline four stages in developing an information management plan

a. In what ways can the introduction of the Internet enhance a major bank’s ability to deliver services to its customers, thereby improving its financial prospects? Provide four (4) advantages that the introduction of Internet as a Channel of Service Delivery will accrue to the Bank. (10 marks)

b. Elaborate on four (4) fundamental stages that might be included in the creation of an Information Management Plan. (10 marks)

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BSIM – April 2024 – L3 – Q5 – Information Security Management System Rationale and Challenges

Reasons for implementing an ISMS in banks and potential challenges with solutions.

a. Using four (4) examples and scenarios, explain the rationale behind why a Bank’s Management should create an Information Security Management System. (10 marks)

b. What difficulties may arise for a Bank upon implementing an Information Security Management System? How can these difficulties be alleviated? Illustrate with four (4) examples. (10 marks)

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BSIM – April 2024 – L3 – Q4 – Strategic Information Management Plan and Security Threats

Importance of creating a Strategic IM Plan for financial institutions and common information security threats from digital banking channels.

a. What factors make it important for a Deposit-Taking Financial Institution to opt for the creation of a Strategic Information Management Plan? Elaborate with two (2) instances. (10 marks)

b. The adoption of Digital Channels for Banking Services has brought about a multitude of Information Security threats. Offer two (2) instances where these risks are particularly widespread within the Financial Services Sector. (10 marks)

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BSIM – April 2024 – L3 – Q3 – Reducing Turnaround Time with Information Management Systems

Measures to reduce customer complaint turnaround time using IMS and how information systems can shorten credit appraisal processes for competitive edge.

a. The Manager of the Customer Service Department of a Financial Institution has been tasked to reduce the turnaround time on Customer Complaints and Enquiries. As a Manager, state four (4) practical measures you will implement with the introduction of Information Management System in order to achieve the objective of reducing turnaround time on Customer Complaints and Enquiries. (10 marks)

b. How could an Information System decrease the duration of Credit Appraisal Processes within a Financial Institution? Illustrate with four (4) examples how this could provide the Institution with a Competitive Advantage over its peers. (10 marks)

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BSIM – April 2024 – L3 – Q2 – Investment in Information Management Systems

Addressing card management fraud in electronic business, outlining risks in electronic banking and payment channels, and measures to protect customers.

a. Provide four (4) instances in which a bank might opt to allocate resources towards an Information Management System. (10 marks)

b. Using scenarios, identify four (4) Primary Risks that could emerge following the implementation of an Information Management System. (10 marks)

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BSIM – April 2024 – L3 – Q1 – Card Management Fraud in Electronic Business Department

Addressing card management fraud in electronic business, outlining risks in electronic banking and payment channels, and measures to protect customers.

The Leadership of a prominent Financial Institution has detected instances of Card Management Fraud occurring within the Electronic Business Department. You have been selected to serve as an Advisor to the Management Committee, tasked with aiding in the identification of these fraudulent activities and implementing measures to remedy them.

a. Outline and elaborate on four (4) risks linked with Electronic Banking and the utilization of Electronic Payment Channels. (12 marks)

b. How would you guarantee that customers are shielded from the adverse consequences of these fraudulent activities? Offer two (2) examples. (8 marks)

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BSIM – April 2024 – L3 – Q8 – Impact of IMS and FinTech, Strategic Alignment with IS

Examine four real-life impacts of IMS and FinTech on financial services, and explain four strategic reasons for aligning bank vision with information systems.

a. Examine four (4) real-life instances illustrating the transformative impact of implementing an Information Management System and FinTech on Financial Service Delivery. (10 marks)

b. State and explain four (4) strategic reasons why a bank’s Executive Management team will have to adopt and align the Bank’s Vision, Mission, Strategic Goals and Objectives with its Information Systems. (10 marks)

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BSIM – April 2024 – L3 – Q7 – Executive Management in ISMS and FinTech Integration

Discuss benefits of executive involvement in information security systems with four examples, and provide four ways banks can use FinTech to improve services.

a. What are the benefits of engaging Executive Management in the creation of an Information Security Management System? Offer four (4) relevant illustrations. (10 marks)

b. Financial Technology (FinTech) Companies have revolutionized the Financial Services Sector by offering customized products and services aimed at providing consumers with convenient access to Banking Services. Provide four (4) instances where banks can harness FinTech Solutions to enhance their service offerings. (10 marks)

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BSIM – April 2024 – L3 – Q6 – Advantages of Internet in Banking and Information Management Plan

Explore how the internet enhances bank service delivery and financial prospects with four advantages, and outline four stages in developing an information management plan

a. In what ways can the introduction of the Internet enhance a major bank’s ability to deliver services to its customers, thereby improving its financial prospects? Provide four (4) advantages that the introduction of Internet as a Channel of Service Delivery will accrue to the Bank. (10 marks)

b. Elaborate on four (4) fundamental stages that might be included in the creation of an Information Management Plan. (10 marks)

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BSIM – April 2024 – L3 – Q5 – Information Security Management System Rationale and Challenges

Reasons for implementing an ISMS in banks and potential challenges with solutions.

a. Using four (4) examples and scenarios, explain the rationale behind why a Bank’s Management should create an Information Security Management System. (10 marks)

b. What difficulties may arise for a Bank upon implementing an Information Security Management System? How can these difficulties be alleviated? Illustrate with four (4) examples. (10 marks)

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BSIM – April 2024 – L3 – Q4 – Strategic Information Management Plan and Security Threats

Importance of creating a Strategic IM Plan for financial institutions and common information security threats from digital banking channels.

a. What factors make it important for a Deposit-Taking Financial Institution to opt for the creation of a Strategic Information Management Plan? Elaborate with two (2) instances. (10 marks)

b. The adoption of Digital Channels for Banking Services has brought about a multitude of Information Security threats. Offer two (2) instances where these risks are particularly widespread within the Financial Services Sector. (10 marks)

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BSIM – April 2024 – L3 – Q3 – Reducing Turnaround Time with Information Management Systems

Measures to reduce customer complaint turnaround time using IMS and how information systems can shorten credit appraisal processes for competitive edge.

a. The Manager of the Customer Service Department of a Financial Institution has been tasked to reduce the turnaround time on Customer Complaints and Enquiries. As a Manager, state four (4) practical measures you will implement with the introduction of Information Management System in order to achieve the objective of reducing turnaround time on Customer Complaints and Enquiries. (10 marks)

b. How could an Information System decrease the duration of Credit Appraisal Processes within a Financial Institution? Illustrate with four (4) examples how this could provide the Institution with a Competitive Advantage over its peers. (10 marks)

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BSIM – April 2024 – L3 – Q2 – Investment in Information Management Systems

Addressing card management fraud in electronic business, outlining risks in electronic banking and payment channels, and measures to protect customers.

a. Provide four (4) instances in which a bank might opt to allocate resources towards an Information Management System. (10 marks)

b. Using scenarios, identify four (4) Primary Risks that could emerge following the implementation of an Information Management System. (10 marks)

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BSIM – April 2024 – L3 – Q1 – Card Management Fraud in Electronic Business Department

Addressing card management fraud in electronic business, outlining risks in electronic banking and payment channels, and measures to protect customers.

The Leadership of a prominent Financial Institution has detected instances of Card Management Fraud occurring within the Electronic Business Department. You have been selected to serve as an Advisor to the Management Committee, tasked with aiding in the identification of these fraudulent activities and implementing measures to remedy them.

a. Outline and elaborate on four (4) risks linked with Electronic Banking and the utilization of Electronic Payment Channels. (12 marks)

b. How would you guarantee that customers are shielded from the adverse consequences of these fraudulent activities? Offer two (2) examples. (8 marks)

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