Subject: BANK STRATEGIC INFORMATION MANAGEMENT

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BSIM – OCT 2022 – L3 – Q7 – IT Outsourcing Risks and Customer Data Profiling

Risks of outsourcing IT, minimization measures, and key categories of customer data for profiling with examples.

a. Discuss the risks associated with outsourcing IT services and operations, and the measures that can help in minimizing the occurrence of the risks and (or) their consequences. [10 Marks]

b. A company is trying to develop a reliable customer information system and thus, the need to build a profile of its customers. You are required to list five (5) key categories of customer data required for this exercise and give two (2) examples of type of data within the category. [10 Marks]

[Total: 20 Marks]

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  • 20 Marks

BSIM – OCT 2022 – L3 – Q6 – ERP System Development Options and Project Success

Factors for deciding on in-house or buying ERP, key issues affecting IT project success, and measures to minimize challenges.

Your bank is considering the options of developing a new Enterprise Resource Planning (ERP) system in-house or simply buying an existing system.

a) Discuss the factors to be taken into consideration and advice management on the appropriate options. [10 Marks]

b) Describe the key issues that can affect the success of such IT projects and the measures that the bank can adopt to minimize the challenges. [10 Marks]

[Total: 20 Marks]

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  • 20 Marks

BSIM – OCT 2022 – L3 – Q5 – Cybersecurity Threats and Spending Factors

Email highlighting sources of cybersecurity threats and factors for deciding cybersecurity spending.

As a participant in a recent corporate workshop on cybersecurity, your manager has requested that you share the lessons learned with management. Draft an email to the CEO highlighting:

a. Five (5) major sources of cybersecurity threats in an organization. [10 Marks]

b. five (5) key factors that management must take into consideration in deciding how much to spend on cyber security issues. [10 Marks]

[Total: 20 Marks]

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  • 20 Marks

BSIM – OCT 2022 – L3 – Q4 – IT for Cost Leadership in Banking

Report on adopting specific IT to achieve cost leadership in the banking industry.

The new Chief Executive Officer (CEO) of the bank where you work is determined to reposition the bank as a cost leader. As the Manager responsible for business development, the CEO has tasked you to write a report discussing how the bank can adopt specific information technologies to achieve the goal of becoming a cost leader within the banking industry.

[20 Marks]

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  • 20 Marks

BSIM – OCT 2022 – L3 – Q3 – IT in Market Research for Bank Branches

Ways IT can be applied in market research for new branches and methods for collecting qualitative data with IT usage.

The management of a bank has decided to establish five new branches at vantage locations in the next quarter to attract new customers. You are the chairperson of a committee that is to conduct market research and identify the locations for establishing the new branches. Given the importance of the report, and the limited time available, the Committee has decided to adopt Information Technology in the conduct of the research.

a) Identify five (5) ways in which Information Technology could be applied in the conduct of the market research. [10 Marks]

b) Describe five (5) methods for collecting qualitative data and explain how IT could be used in any two of the data collection methods. [10 Marks]

[Total: 20 Marks]

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  • 20 Marks

BSIM – OCT 2022 – L3 – Q2 – Virtual Organizations in Financial Institutions

Explain virtual organization and discuss managerial and technical issues in running one for financial institutions.

The COVID-19 global pandemic and associated lockdowns compelled many financial institutions to adopt virtual approaches to service delivery to their customers. With many researchers predicting the reoccurrence of such pandemics, executives of financial institutions have expressed a keen interest in the concept of a virtual organization (VO), how to run an effective virtual organization, and the ensuing challenges. Explain what a virtual organization is and discuss the managerial and technical issues in running a virtual organization.

[20 Marks

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  • 20 Marks

BSIM – OCT 2022 – L3 – Q1 – Issues Affecting Financial Institutions and IT Leverage

Discuss major issues affecting financial institutions like Ghana Bank and ways IT can be leveraged for competitiveness.

Ghana Bank is a major retail bank in Ghana with branches in three English-speaking West African countries. The bank’s physical presence in the major cities has helped to establish the company as a market leader within the sub-region. Despite their sub-regional dominance, the Chief Executive Officer (CEO) is concerned about the proliferation of various Financial Technology (FinTech) companies offering various financial services digitally. The executives, therefore, organized a management retreat to discuss the issues and develop appropriate strategies. In her opening remarks, the CEO read excerpts (in italic) from a thought-provoking article she had sighted in a recent edition of the Banking Quarterly Bulleting which focuses on strategic Information Technology (IT) issues affecting financial institutions. The challenges facing financial institutions have been exacerbated by issues of globalization, the ubiquity of mobile technologies and social media applications, disruptive IT innovation, and cloud computing. The phenomenon has expanded the horizon of emerging businesses, and also serves as a critical enabler for transforming business processes and operations. Many executives are now concerned with how to maximize shareholder value, improve corporate visibility and communication, and the proliferation of digital payment methods in an increasingly volatile environment. Moreover, many financial institutions have embraced global trends, standards, and technologies to remain relevant in competition

a) Discuss five (5) major issues affecting the operations of financial institutions such as Ghana Bank. [10 Marks]

b) Discuss five (5) practical ways in which IT could be leveraged by the bank to remain competitive despite the issues raised. [10 Marks]

[Total: 20 Marks]

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  • 20 Marks

BSIM – APR 2023 – L3 – Q8 – Machine Learning in Banking

Suggest ML activities in banking and describe benefits.

Many banks are investing in various Artificial Intelligence (AI) and Machine Learning (ML) applications. The CEO of your bank is considering the adoption of such IT innovations to improve operational effectiveness.

a. Suggest four (4) banking activities that Machine Learning systems could be used to carry out. [10 Marks]

b. Describe five (5) benefits that the bank may derive from implementing Machine Learning solutions. [10 Marks]

[Total: 20 Marks]

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  • 20 Marks

BSIM – APR 2023 – L3 – Q7 – Change Management in Core Banking Implementation

Discuss risks of lacking change management in core banking implementation and minimization measures.

You have been invited to an interview for a managerial position at your bank. If you are successful, you will be responsible for championing the implementation of a new core banking system. A member of the interview panel has asked you to demonstrate your appreciation of change management. You are required to discuss the risks associated with a lack of effective change management during the implementation of the core banking systems, and the measures which must be implemented to minimise the risks.

[20 Marks]

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  • 20 Marks

BSIM – APR 2023 – L3 – Q6 – Core Banking System Development and Success Factors

Advise on factors for in-house vs. commercial software and success factors for new core banking project.

The executives of a bank have decided to change their existing core banking application and introduce a new one. In its quest to minimize the challenges associated with the introduction of new systems, you have been engaged by the bank to advise management on the following.

a) The factors that management must take into consideration in either developing the software in-house or purchasing a commercial application. [10 Marks] CIB GH 04-23 BANK STRATEGIC INFORMATION MANAGEMENT LEVEL III Page 3

b) The key factors that can affect the success of the new core banking project, and the measures that the bank can adopt to minimize the challenges.

[Total: 20 Marks]

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  • 20 Marks

BSIM – OCT 2022 – L3 – Q7 – IT Outsourcing Risks and Customer Data Profiling

Risks of outsourcing IT, minimization measures, and key categories of customer data for profiling with examples.

a. Discuss the risks associated with outsourcing IT services and operations, and the measures that can help in minimizing the occurrence of the risks and (or) their consequences. [10 Marks]

b. A company is trying to develop a reliable customer information system and thus, the need to build a profile of its customers. You are required to list five (5) key categories of customer data required for this exercise and give two (2) examples of type of data within the category. [10 Marks]

[Total: 20 Marks]

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  • 20 Marks

BSIM – OCT 2022 – L3 – Q6 – ERP System Development Options and Project Success

Factors for deciding on in-house or buying ERP, key issues affecting IT project success, and measures to minimize challenges.

Your bank is considering the options of developing a new Enterprise Resource Planning (ERP) system in-house or simply buying an existing system.

a) Discuss the factors to be taken into consideration and advice management on the appropriate options. [10 Marks]

b) Describe the key issues that can affect the success of such IT projects and the measures that the bank can adopt to minimize the challenges. [10 Marks]

[Total: 20 Marks]

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  • 20 Marks

BSIM – OCT 2022 – L3 – Q5 – Cybersecurity Threats and Spending Factors

Email highlighting sources of cybersecurity threats and factors for deciding cybersecurity spending.

As a participant in a recent corporate workshop on cybersecurity, your manager has requested that you share the lessons learned with management. Draft an email to the CEO highlighting:

a. Five (5) major sources of cybersecurity threats in an organization. [10 Marks]

b. five (5) key factors that management must take into consideration in deciding how much to spend on cyber security issues. [10 Marks]

[Total: 20 Marks]

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  • 20 Marks

BSIM – OCT 2022 – L3 – Q4 – IT for Cost Leadership in Banking

Report on adopting specific IT to achieve cost leadership in the banking industry.

The new Chief Executive Officer (CEO) of the bank where you work is determined to reposition the bank as a cost leader. As the Manager responsible for business development, the CEO has tasked you to write a report discussing how the bank can adopt specific information technologies to achieve the goal of becoming a cost leader within the banking industry.

[20 Marks]

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  • 20 Marks

BSIM – OCT 2022 – L3 – Q3 – IT in Market Research for Bank Branches

Ways IT can be applied in market research for new branches and methods for collecting qualitative data with IT usage.

The management of a bank has decided to establish five new branches at vantage locations in the next quarter to attract new customers. You are the chairperson of a committee that is to conduct market research and identify the locations for establishing the new branches. Given the importance of the report, and the limited time available, the Committee has decided to adopt Information Technology in the conduct of the research.

a) Identify five (5) ways in which Information Technology could be applied in the conduct of the market research. [10 Marks]

b) Describe five (5) methods for collecting qualitative data and explain how IT could be used in any two of the data collection methods. [10 Marks]

[Total: 20 Marks]

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  • 20 Marks

BSIM – OCT 2022 – L3 – Q2 – Virtual Organizations in Financial Institutions

Explain virtual organization and discuss managerial and technical issues in running one for financial institutions.

The COVID-19 global pandemic and associated lockdowns compelled many financial institutions to adopt virtual approaches to service delivery to their customers. With many researchers predicting the reoccurrence of such pandemics, executives of financial institutions have expressed a keen interest in the concept of a virtual organization (VO), how to run an effective virtual organization, and the ensuing challenges. Explain what a virtual organization is and discuss the managerial and technical issues in running a virtual organization.

[20 Marks

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  • 20 Marks

BSIM – OCT 2022 – L3 – Q1 – Issues Affecting Financial Institutions and IT Leverage

Discuss major issues affecting financial institutions like Ghana Bank and ways IT can be leveraged for competitiveness.

Ghana Bank is a major retail bank in Ghana with branches in three English-speaking West African countries. The bank’s physical presence in the major cities has helped to establish the company as a market leader within the sub-region. Despite their sub-regional dominance, the Chief Executive Officer (CEO) is concerned about the proliferation of various Financial Technology (FinTech) companies offering various financial services digitally. The executives, therefore, organized a management retreat to discuss the issues and develop appropriate strategies. In her opening remarks, the CEO read excerpts (in italic) from a thought-provoking article she had sighted in a recent edition of the Banking Quarterly Bulleting which focuses on strategic Information Technology (IT) issues affecting financial institutions. The challenges facing financial institutions have been exacerbated by issues of globalization, the ubiquity of mobile technologies and social media applications, disruptive IT innovation, and cloud computing. The phenomenon has expanded the horizon of emerging businesses, and also serves as a critical enabler for transforming business processes and operations. Many executives are now concerned with how to maximize shareholder value, improve corporate visibility and communication, and the proliferation of digital payment methods in an increasingly volatile environment. Moreover, many financial institutions have embraced global trends, standards, and technologies to remain relevant in competition

a) Discuss five (5) major issues affecting the operations of financial institutions such as Ghana Bank. [10 Marks]

b) Discuss five (5) practical ways in which IT could be leveraged by the bank to remain competitive despite the issues raised. [10 Marks]

[Total: 20 Marks]

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  • 20 Marks

BSIM – APR 2023 – L3 – Q8 – Machine Learning in Banking

Suggest ML activities in banking and describe benefits.

Many banks are investing in various Artificial Intelligence (AI) and Machine Learning (ML) applications. The CEO of your bank is considering the adoption of such IT innovations to improve operational effectiveness.

a. Suggest four (4) banking activities that Machine Learning systems could be used to carry out. [10 Marks]

b. Describe five (5) benefits that the bank may derive from implementing Machine Learning solutions. [10 Marks]

[Total: 20 Marks]

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  • 20 Marks

BSIM – APR 2023 – L3 – Q7 – Change Management in Core Banking Implementation

Discuss risks of lacking change management in core banking implementation and minimization measures.

You have been invited to an interview for a managerial position at your bank. If you are successful, you will be responsible for championing the implementation of a new core banking system. A member of the interview panel has asked you to demonstrate your appreciation of change management. You are required to discuss the risks associated with a lack of effective change management during the implementation of the core banking systems, and the measures which must be implemented to minimise the risks.

[20 Marks]

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  • 20 Marks

BSIM – APR 2023 – L3 – Q6 – Core Banking System Development and Success Factors

Advise on factors for in-house vs. commercial software and success factors for new core banking project.

The executives of a bank have decided to change their existing core banking application and introduce a new one. In its quest to minimize the challenges associated with the introduction of new systems, you have been engaged by the bank to advise management on the following.

a) The factors that management must take into consideration in either developing the software in-house or purchasing a commercial application. [10 Marks] CIB GH 04-23 BANK STRATEGIC INFORMATION MANAGEMENT LEVEL III Page 3

b) The key factors that can affect the success of the new core banking project, and the measures that the bank can adopt to minimize the challenges.

[Total: 20 Marks]

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