BMIS – SA – Q9.2 – Operations Strategy

Which one of the following is not associated with total quality management (TQM)?

A   Business process re-engineering (BPR)

B   Statistical quality control

C   Continuous improvement

D   Documentation and verification of quality procedures

A

Explanation:
The correct answer is A because Business Process Re-engineering (BPR) is not associated with Total Quality Management (TQM). TQM focuses on continuous small improvements, statistical quality control, and documentation to enhance quality incrementally. BPR, however, involves radical redesign of processes, which contrasts with TQM’s gradual approach. Options B, C, and D are core components of TQM: statistical quality control monitors quality metrics, continuous improvement drives incremental enhancements, and documentation ensures standardized quality procedures.