BMIS – L1 – SA – Q3.1 – Organisation culture in business

Charles Handy identified four types of culture that are found in organisations. Which of these cultures is most likely to exist in the following organisation? A large department store with 15 departments spread across six floors of a building, with an accounts and administration office.

A   Power culture

B   Task culture

C   Role culture

D   Person culture

C

Explanation:

The department store is likely to have a formal organisation structure, with hierarchical lines of authority from store manager to floor workers and administrators, and clearly-defined roles for each employee. A role culture, as described by Charles Handy, applies here because it emphasizes structured roles, clear job descriptions, and a hierarchical chain of command, which aligns with the characteristics of a large department store.