Series: APR 2024

Search 500 + past questions and counting.
  • Filter by Professional Bodies

  • Filter by Subject

  • Filter by Series

  • Filter by Topics

  • Filter by Levels

SMM – APRIL 2024 – L4 – Q6 – Evaluating Alternative Distribution Channels

Explain five criteria that can be used to evaluate alternative channels for distributing bank products and services, in the context of marketing strategy formulation.

Distribution is a key element of Marketing Strategy formulation. In your role as the Head of Business Development of your Bank, your Deputy Managing Director-Operations, has asked you to to write a report explaining five (5) criteria that can be used to evaluate Alternative Channels of distributing bank products and services.

Login or create a free account to see answers

Find Related Questions by Tags, levels, etc.

Report an error

You're reporting an error for "SMM – APRIL 2024 – L4 – Q6 – Evaluating Alternative Distribution Channels"

SMM – APRIL 2024 – L4 – Q5 – Financial Services, Inseparability, Customer Service Personnel, Marketing Strategy, Personnel Quality, Improvement Methods, Banking Sector, Ghanaian Context

Explain five ways a bank can maintain and improve the quality of its customer service personnel and their performance in service delivery, in the context of inseparability in financial services.

One of the key characteristics of Financial Services is that of inseparability. The selling of the service cannot be separated from the individual rendering the service. This implies that Customer Service personnel constitute an important element of Financial Services Marketing Strategy. In your role as the Head of Customer Service in your Bank, your Chief Executive Officer has asked you to write a report explaining five (5) ways in which the bank can maintain and improve the quality of its personnel and their performance in Customer Service Delivery.

Login or create a free account to see answers

Find Related Questions by Tags, levels, etc.

Report an error

You're reporting an error for "SMM – APRIL 2024 – L4 – Q5 – Financial Services, Inseparability, Customer Service Personnel, Marketing Strategy, Personnel Quality, Improvement Methods, Banking Sector, Ghanaian Context"

SMM – APR 2024 – L4 – Q4 – Internal Marketing Communications

Write a memorandum explaining the importance of internal marketing communications in banks and prepare an outline of an internal marketing plan for presentation.

The increased recognition and use of Internal Marketing Communications by banks throughout the world suggests that Bank employees can be regarded as an important but often neglected target audience. In your role as the Head of Marketing and Corporate Affairs Department in your Bank, write write a memorandum on the subject to be sent to the Head of Human Resource. Explain briefly why Internal Marketing Communications are important. Prepare an outline of an Internal Marketing Plan for presentation at the next Management meeting.

Login or create a free account to see answers

Find Related Questions by Tags, levels, etc.

Report an error

You're reporting an error for "SMM – APR 2024 – L4 – Q4 – Internal Marketing Communications"

SMM – APR 2024 – L4 – Q3 – Price Elasticity in Banking Products

Explain five reasons why demand for some banking products price elastic is while for others it is price inelastic, in the context of training Treasury Officers.

In your role as the Head of Marketing in your Bank, your Head of Human Resource Management has asked you to run a workshop for newly recruited Treasury Officers. Explain with five (5) reasons why the demand for some banking products is Price Elastic and the demand for others Price Inelastic.

Login or create a free account to see answers

Find Related Questions by Tags, levels, etc.

Report an error

You're reporting an error for "SMM – APR 2024 – L4 – Q3 – Price Elasticity in Banking Products"

SMM – APR 2024 – L4 – Q2 – Factors for Selecting a West African Market under AfCFTA

Write a paper explaining five factors with examples for a multinational bank to consider before selecting a West African market to enter, leveraging the AfCFTA initiative.

In your role as Head of Business Development of a multinational Bank planning to enter the West Africa market to take advantage of the African Continental Free Trade Area (ACFTA) initiative, your Managing Director has asked you to write a paper to Management. Explain, with examples, five (5) factors the bank should take into consideration before selecting a particular market in West Africa.

Login or create a free account to see answers

Find Related Questions by Tags, levels, etc.

Report an error

You're reporting an error for "SMM – APR 2024 – L4 – Q2 – Factors for Selecting a West African Market under AfCFTA"

SMM – APR 2024 – L4 – Q1 – Development of 5-Year Strategic Marketing Plan for New Investment Product

Develop a 5-Year Strategic Marketing Plan for a new investment product targeted at high-net-worth bond holders affected by Ghana's DDEP, focusing on value creation in the banking sector.

Any investment decision should be aimed at a coherent objective of creating value. As a result of Ghana’s Domestic Debt Exchange Programme (DDEEP), the value of Government of Ghana Bonds as well as sales has reduced considerably. Potential and existing investors who are highnetwork individuals are now diversifying their investments from the bonds.

Your Bank after market research on bonds purchased has decided to develop a new investment product targeted at those potential and existing bond holders. The success of any New Product Development includes the development of a Strategic Marketing Plan for the product. As the Head of Business Development of your Bank, you have been asked by the Chairman of the Product Development Committee to develop a 5-Year Strategic Marketing Plan for the new product.

Login or create a free account to see answers

Find Related Questions by Tags, levels, etc.

Report an error

You're reporting an error for "SMM – APR 2024 – L4 – Q1 – Development of 5-Year Strategic Marketing Plan for New Investment Product"

RM – APR 2024 – L4 – Q8 – Liquidity Management and Governance Measures

Discusses five internal or regulatory measures to avoid bank liquidation due to poor liquidity and governance.

Improper Liquidity Management and weak Corporate Governance practices have caused the collapse of Ghanaian banks in the past.

Discuss any five (5 internal or regulatory measures that these banks could have resorted to in a bid to avoid liquidation.

(20 marks)

Login or create a free account to see answers

Find Related Questions by Tags, levels, etc.

Report an error

You're reporting an error for "RM – APR 2024 – L4 – Q8 – Liquidity Management and Governance Measures"

RM – APR 2024 – L4 – Q7 – Outsourcing and Collaboration Risks

Discusses five key risk implications from outsourcing and collaborations with Telecom and Fintech.

Discuss at least five (5) key risk implications arising from the inevitable outsourcing of aspects of the banks’ operations and collaboration with Telecommunication and Fintech companies. (Hint – Discuss operational risk perspectives)

(20 marks)

Login or create a free account to see answers

Find Related Questions by Tags, levels, etc.

Report an error

You're reporting an error for "RM – APR 2024 – L4 – Q7 – Outsourcing and Collaboration Risks"

RM – APR 2024 – L4 – Q6 – Treasury Policy Areas

Discusses five key areas for a Treasury Policy and their criticality.

Discuss broadly five (5) key areas to be addressed by a Treasury Policy, indicating why these are critical for the effective functioning of the Treasury Department in its capital maintenance, liquidity and income generation functions.

(20 marks)

Login or create a free account to see answers

Find Related Questions by Tags, levels, etc.

Report an error

You're reporting an error for "RM – APR 2024 – L4 – Q6 – Treasury Policy Areas"

RM – APR 2024 – L4 – Q5 – Cyber Security in Information Security Management

Defines Cyber Security, sources of vulnerabilities, and its importance in banking.

(a) What is “Cyber Security” in the context of Information Security Management? (10 marks)

(b) What are the key sources of vulnerabilities in the Cyber Space of Banking Businesses? (5 marks)

(c) Why has Cyber Security assumed such importance in Contemporary Banking? (5 marks)

[Total: 20 marks]

Login or create a free account to see answers

Find Related Questions by Tags, levels, etc.

Report an error

You're reporting an error for "RM – APR 2024 – L4 – Q5 – Cyber Security in Information Security Management"

CML – APR 2024 – L3 – Q6 – Bridging Facilities in Lending

Define bridging facility, distinguish between closed and open types, and discuss associated risks.

Bridging Facilities are credit facilities that are of large value and for that matter provide significant income to the Lender. However, they also pose a lot of risk to the Lender.

(a) What is a Bridging Facility? [2 Marks]

(b) Distinguish between a Closed Bridge Facility and an Open Bridge Facility. [4 Marks]

(c) Discuss four (4) key risks associated with Closed Bridge Facilities. [8 Marks]

(d) Discuss risks associated with Open Bridge Facilities. [6 Marks]

[TOTAL MARKS 20]

Login or create a free account to see answers

Find Related Questions by Tags, levels, etc.

Report an error

You're reporting an error for "CML – APR 2024 – L3 – Q6 – Bridging Facilities in Lending"

CML – APR 2024 – L3 – Q5 – Necessity of Credit Administration in Credit Management

Debate the statement that credit administration is unnecessary as a tool in credit management.

Credit Administration as a tool of Credit Management is unnecessary. Discuss.

[20 Marks]

Login or create a free account to see answers

Find Related Questions by Tags, levels, etc.

Report an error

You're reporting an error for "CML – APR 2024 – L3 – Q5 – Necessity of Credit Administration in Credit Management"

CML – APR 2024 – L3 – Q4 – Relevance of ESG in Bank Credit Strategy

Discuss the importance of incorporating Environmental, Social, and Governance (ESG) factors into a bank's credit strategy.

Discuss the relevance of ESG considerations in Bank Credit Strategy.

[20 Marks]

Login or create a free account to see answers

Find Related Questions by Tags, levels, etc.

Report an error

You're reporting an error for "CML – APR 2024 – L3 – Q4 – Relevance of ESG in Bank Credit Strategy"

CML – APR 2024 – L3 – Q3 – Critical Evaluation of Property Development Lending for Arikpo Properties Ltd

Critically evaluate Arikpo Properties Ltd's proposal for funding a 10-storey office complex, with land contributed by the director, total costs including cumulative construction, under bank's 2/3 funding policy.

Arikpo Properties Ltd. a properties development company has been your customer over the past ten years since its inception, bringing your bank impressive inflows of cash. Arikpo Properties was founded by Mr. Jacob Arikpo-Agyapong and Mrs. Mary Arikpo-Agyapong, aged 55 years and 53 years respectively. The business operates by hiring contractors to put up commercial properties on their behalf for sale to property investors, businesses, banks, supermarkets and professional services firms such as lawyers and accountants.

They have a Project Manager in the person of John Adjei, aged 40. He holds a BSc in Building Technology from the University of Business and Technology in Assin Fosu. He has been with the company since inception. Prior to this, he worked with the 21st Century Builders Ltd. for five years after his first degree.

Mrs. Arikpo takes care of the Accounts. She is a trained teacher. She left the teaching field ten yours ago to join hands with her husband in establishing the business. She is now in the final stage of her ACCA Course.

The company’s office is located on the ground floor of one of their edifices in Kasoa, which he had reserved for his business after sale of the other spaces to clients.

The business is mostly engaged in property development now as they got their fingers burnt during the first years of operation when they had devoted some of their properties to property investment.

Their account in the previous year took a downward trend and your investigations show that they took a hit with the last project when the original contractor did some shoddy work and absconded. They had to employ a new contractor who did a good job and the spaces are now up for sale. He shows you copies of cheques he has received from buyers totaling GHCS,100,000.00.

He comes to you with a new proposition. His wife has brought in additional capital by way of a ten (10) acre plot of land with an estimated value of GHCl,500,000.00 which she inherited from her late parents. The land is located in a prime area in Tema. They intend to break down the old colonial building on the property and put up a ten-storey office complex for sale to property investors, banks, supermarkets and training facilities. He has also entered into a Memorandum of Agreement with a host of property investors to take up a significant portion of the available space.

The Project details are as follows:

Cost of Plot of Land 1,500,000,00 Cost of Facilities (Roads, Utilities and Sewage) 1,500,000,00

Cumulative Project Cost Foundation 1,800,00000,0 Ist to 5th Floor 10,800,000,00 5th to 10th Floor 22,800,000,000 Finishing 28,800,000,00 Estimated Selling Price per Floor 4,500,000,00

Assumptions The bank’s policy is to provide two-thirds of the funding, if the customer is able to come up with one-third of the cost of the project plus half of the value of land and cost of installing facilities.

Critically evaluate this proposition.

Login or create a free account to see answers

Find Related Questions by Tags, levels, etc.

Report an error

You're reporting an error for "CML – APR 2024 – L3 – Q3 – Critical Evaluation of Property Development Lending for Arikpo Properties Ltd"

CML – APR 2024 – L3 – Q2 – Critical Examination of Lending Proposition for Jmens Hardware Dealers Ltd

Critically examine a request from Jmens Hardware Dealers Ltd for Letters of Credit issuance for USD 480,000 (two trucks at USD 240,000 each), with 20% equity and bank funding the rest via a 7-year term loan.

John Mensah aged 45 is the CEO of Jmens Hardware Dealers Ltd… your valued customers. He rose to the position of CEO when his father. Joseph Mensah passed away two years ago. He holds a first degree in Business Administration and has worked in his father’s company since he completed his National Service. Jmens has operated an account with your bank since inception. fifteen years ago.

The company’s account operations have deteriorated drastically following the passing of John’s father and John has explained to you that the situation arose from a dispute with his father’s friend. Joel Dadzie, aged 65, who had been the CEO since the inception of the company. This impasse was only settled when he agreed to the payment of a package for him to leave the business.

Now that he is in full control. John tells you that he has been able to streamline the operations of the business with the help of his bosom friend. Kwweku Bonsu aged 42 a Chartered Accountant, who worked for a construction company for ten years, prior to joining John to turnaround the business. John has also brought in an Operations Manager. Stephen Ooge, aged 47, a Procurement Management professional with vast experience in retail business having worked with Ogona Ventures, a well-known chain of supermarkets for a very long time. John holds an MBA in Finance from the University of Ghana.

The company has five outlets located on the outskirts of Tema and Accora where business is booming. Each of these outlets have an articulator truck that are devoted to the carting of the iron rods and cement and other goods from the manufacturers. He has now added two outlets, one at Mfnasa on the Nswwam Road, and the other on the Cape Coast Road, just beyond Kasoa. These outskirts have seen a boom in building activities in recent times and John plans to take advantage of this. He tells you that he would need two (2) more articulator trucks to serve the region.

John has established contact with manufacturers who are quoting a price of USD 240,000,00 per truck. The manufacturers are ready to give him a grace period of 6 months if he is able to secure Letters of Credit from a reputable bank covering the amount.

John is asking if your bank would agree to issue the Letters of Credit on behalf of his company to the manufacturers. He says he can come up with 20% of the cost of the vehicles and asks you if you could fund the difference and make full payment for the required Letters of Credit when it matures in six months’ time. He is willing to repay the bank back over a period of seven years. GHS1USD = GHS 13.5

Critically examine this proposition. [30 MARKS]

Login or create a free account to see answers

Find Related Questions by Tags, levels, etc.

Report an error

You're reporting an error for "CML – APR 2024 – L3 – Q2 – Critical Examination of Lending Proposition for Jmens Hardware Dealers Ltd"

CML – APRIL 2024 – LEVEL 3 – Q1 – BA Brazil Nuts Ltd Lending Proposition

Critically examine a request from BA Brazil Nuts Ltd for an overdraft increase to GHC10 million and a USD 500,000 term loan for new equipment, considering their financials, operations, and recent challenges like a fire outbreak.

Your valued customers of twenty years, BA Brazil Nuts Ltd was established twenty-six years ago by Herbert Obeng, aged 62 and his wife Martha Obeng, aged 58, both graduates in Agricultural Engineering from the University of Science, Industry and Technology. They also have MBA certificates in Marketing. Prior to this, they both worked with the Gold Coast Food Production and Distribution Service, a State Corporation engaged in the cultivation, purchase and distribution of food supplies. Herbert serves as both Board Chairman and CEO of the company. He is also in charge of Farming Operations. The Farm Managers at the company’s farms report directly to Herbert. Martha serves as the CFO and Executive in charge of Marketing. She is supported by an Accounts Clerk, Jones Pino, aged 25 who has just completed his professional examination in Accounting. ICA (Ghana). The company also has a pool of skilled workers poached from other reputable industrial establishments.

The company is located at Ekumfi Swedru in the Central Region of the country and boasts of a state of the art Brazil nut production plant and a five storey office building. The company has two articulator trucks which are used in the carting of the Brazil nuts to the ports for export. The company is engaged in the production, roasting, packing and export of processed Brazil nuts primarily to the EU and Great Britain which take 60% of its products. The rest is sold locally (20%) and to other parts of the world (20%) including Australia and the US.

The company has operated an impressive account over the years until a year ago when you saw a sharp dip in the company’s turnover. In your interaction with Herbert, you learnt that there had been a fire outbreak which affected a significant part of the company’s farm holdings in the Bono Region of the country. He had to replenish his stock of Brazil nuts at a higher cost from his colleagues who also have farms in this part of the country. Your latest investigations show that the company has replanted the burnt area with Brazil nut seedlings.

In one of your visits, it came to your attention that Herbert was building a new factory at Winneba about eighty (80) kilometers away. When you queried him, he told you he was anticipating expanding his market in US and Australia.

The company’s Overdraft Facility of GHC 5,000,000.00 is showing a hard core at around GHC 3,000,000.00. The company is requesting for:

  1. An increase in the Overdraft Facility to GHC10 million in support of Working Capital.
  2. A Term Loan of USD 500,000 for the purchase of new Brazil Nut Roasting and Packaging Plant for the new factory. GHS/USD = GHS 13.5/USD1

Critically examine this proposition. [30 MARKS] BA Brazil Nuts Ltd. Profit and Loss Extracts for the year ending 31 Dec

2021 2022 2023
GHC GHC GHC
5,750,000 6,900,000 7,690,000
472,610 534,100 758,420
3,150,000 4,142,000 4,605,800
3,622,610 4,676,100 5,364,220
534,100 758,420 985,400
3,088,510 3,917,680 4,378,820
2,661,490 2,982,320 3,311,180
690,000 779,700 991,580
405,000 417,400 777,400
1,566,490 1,785,220 1,542,200
439,600 574,000 684,500
1,126,890 1,211,220 857,700
281,723 302,805 214,425
845,167 908,415 643,275

BA Brazil Nuts Ltd. Balance Sheet as at 31 Dec

Ratios 2021 2022 2023 Sales Growth

20.00%

11.45%

Receivable Days

98

112

141

Payable Days

90

75

78

Inventory Turnover Days

63

71

82

Gross Margin

46%

43%

43%

Overhead %

12%

11%

13%

Login or create a free account to see answers

Find Related Questions by Tags, levels, etc.

Report an error

You're reporting an error for "CML – APRIL 2024 – LEVEL 3 – Q1 – BA Brazil Nuts Ltd Lending Proposition"

CG – APR 2024 – L4 – Q6 – Role Expansion of Chief Governance Officer in Capital Planning

Discuss whether the evolving role of the Company Secretary to Chief Governance Officer should include capital planning in situations of stressed bank balance sheets.

The changing role of the Company Secretary to become the Chief Governance Officer (CGO) means that in situations of stressed Balance Sheet or Statement of Position of banks, the role of the CGO should be expanded to include Capital Planning. Discuss.

(20 marks)

Login or create a free account to see answers

Find Related Questions by Tags, levels, etc.

Report an error

You're reporting an error for "CG – APR 2024 – L4 – Q6 – Role Expansion of Chief Governance Officer in Capital Planning"

CG – APR 2024 – L4 – Q5 – Conduct and Reputation Risks Management

As Corporate Governance Advisor, state and explain essential areas of conduct and reputation risks for the board to consider, and outline practical information for managing them.

The Board of Directors of a bank is very concerned about the conduct and reputation risks that it manages. The bank has recently appointed you as the Corporate Governance Advisor (CGA) to the Board.

i) State and explain the essential areas of conduct and reputation risks the Board should consider.

(10 marks)

ii) Outline and discuss the practical information the Board should use to manage conduct and reputation risks related issues in the bank.

(10 marks)

[Total: 20 marks]

Login or create a free account to see answers

Find Related Questions by Tags, levels, etc.

Report an error

You're reporting an error for "CG – APR 2024 – L4 – Q5 – Conduct and Reputation Risks Management"

CG – APR 2024 – L4 – Q4 – Greenium in Pricing Policy and Competitiveness

The board of Rosebank lost a potential corporate banking account because its pricing policy did not include "greenium"; critically assess practical steps the board should take to remain competitive.

The Board of Rosebank has been informed that the bank’s Corporate Banking business proposal to have the main business account of a firm that the Chairperson Dr. Mary Daniels serves on its Board, has not been successful. Dr. Mary has just been prompted that the main reason for the unsuccessful attempt was that in the proposal, the bank’s Pricing Policy did not provide for “greenium”. Critically assess the practical steps the Board of Rosebank should take to stay competitive.

(20 marks)

Login or create a free account to see answers

Find Related Questions by Tags, levels, etc.

Report an error

You're reporting an error for "CG – APR 2024 – L4 – Q4 – Greenium in Pricing Policy and Competitiveness"

CG – APR 2024 – L4 – Q3 – Model Risk Management in Banking

Examine measures for the board to implement for effective governance of model risks when modeling outcomes deviate from actual results in a bank.

The Chairman of the Risk Committee of Diamond Bank has observed that the Modelling of Risks, facing the bank has not provided the expected outcomes compared to the actual results being reported by the Finance Division. Examine measures the Board should implement to effectively govern the Model Risks facing the bank.

(20 marks)

Login or create a free account to see answers

Find Related Questions by Tags, levels, etc.

Report an error

You're reporting an error for "CG – APR 2024 – L4 – Q3 – Model Risk Management in Banking"

Oops!

This feature is only available in selected plans.

Click on the login button below to login if you’re already subscribed to a plan or click on the upgrade button below to upgrade your current plan.

If you’re not subscribed to a plan, click on the button below to choose a plan