- 20 Marks
Question
a. What is m-commerce?
b. Identify and explain FIVE areas of applications of m-commerce.
c. State FIVE examples of technologies used in e-commerce.
d. Identify FOUR hardware components of a computer system.
Answer
a. m-commerce (mobile commerce) is the buying and selling of goods and services through wireless handheld devices such as smart phones and tablets. As a form of e-commerce, m-commerce enables users to access online shopping platforms without needing to use a desktop computer. It is an advancement of e-commerce, enabling people to buy and sell goods or services from almost anywhere, simply using a mobile phone or tablet device.
b. Areas of applications of m-commerce are
i. Mobile Banking: Using a mobile website or application to perform all banking functions/ transactions such as bill payment, fund transfer etc.
ii. Mobile Ticketing and Booking: Making bookings and receiving tickets on a mobile device. The digital ticket or boarding pass is sent directly to your phone after you make the payment from it; e.g Travel (flights, hotels, rented cars), Events (concerts, sports, movies), etc.
iii. E-bills: This includes mobile vouchers, mobile coupons to be redeemed and even loyalty points or cards system.
iv. Online auctions: involving buying and selling goods/services by offering them for bids, taking bids and selling the item to highest bidder.
v. Stock Market Reports and even stock market trading over mobile applications.
vi. Digital Marketing: Using phone to promote a brand of goods/services and connect with potential customers.
vii. Mobile shopping through mobile apps and websites, allowing users to browse, select and purchase products or services remotely.
viii. Mobile Healthcare and fitness: By using mobile healthcare and fitness applications, which include: – Telemedicine and consultations, fitness tracking and monitoring, health monitoring and diagnostic, etc.;
ix. Financial services: Using mobile phones for economic services, which encompass a broad range of business that manages money, including credit unions, banks, etc.
x. Mobile money transfer is a way to store and manage money in an account linked to a mobile phone, similar to a bank account.
xi. Chatbots: are conversational AI tools that engages with customers on the custom mobile application interface of a company; and
xii. Augmented reality: is an enhanced version of the real world, achieved through the use of mobile devices generated digital information.
c. Examples of technologies used in e-commerce include
i. Mobile commerce;
ii. Electronic Funds Transfer;
iii. Supply Chain Management;
iv. Artificial Intelligence (AI);
v. Chatbots;
vi. Voice assistants;
vii. Internet marketing;
viii. Online transaction processing;
ix. Electronic Data Interchange (EDI);
x. Inventory Management Systems;
xi. Block chain Technology;
xii. E-commerce security technology;
xiii. Mobile shopping;
xiv. Social media integration;
xv. Email marketing system;
xvi. Analytics and performance monitoring tools;
xvii. Virtual and augmented reality technologies;
xviii. Payment gateway systems; and
xix. Database Management systems.
d. Hardware components of a computer system include:
i. Monitor;
ii. Motherboard;
iii. CPU(Microprocessor);
iv. Main memory(RAM);
v. Expansion cards;
vi. Power supply unit;
vii. Optical disc drive; ;
viii. Hard disk drive (HDD);
ix. Keyboard;
x. Mouse;
xi. Speakers;
xii. Printer;
xiii. Graphic card;
xiv. Sound card; and
xv. Network card.
- Topic: Electronic Business and E-Commerce
- Series: Nov 2024
- Uploader: Salamat Hamid