a.

• Strategic position analysis: Strategic position analysis involves assessing the current position of an organisation in its market and evaluating internal and external factors that can influence its strategic direction. It often includes tools like SWOT analysis to understand strengths, weaknesses, opportunities, and threats.
• Four features of an entrepreneurial organisation:
  1. Flexibility: Entrepreneurial organisations are flexible in responding to market changes.
  2. Innovation: They emphasize innovation and continuous improvement.
  3. Risk-taking: Entrepreneurial organisations are willing to take calculated risks for growth.
  4. Leadership: Strong and visionary leadership drives the organisation towards achieving its goals.

b.

• Communication style: Communication style refers to the way in which individuals convey information, ideas, and emotions. It encompasses verbal and non-verbal methods of exchanging messages and how these are perceived.
• Three components of communication style:
  1. Tone: The attitude conveyed in the way something is said, which can affect how the message is received.
  2. Clarity: How easily the message can be understood by the recipient, ensuring that the meaning is clear and not ambiguous.
  3. Body language: Non-verbal cues such as gestures, posture, and facial expressions that accompany spoken communication.