• 20 Marks

BMF – Nov 2022 – L1 – SB – Q4 – Management, Individual, and Organisational Behaviour

This question covers motivational theories and management responsibility categories.

Employees differ in their basic motivational drive, therefore, it is the responsibility of the manager to find the best way to motivate his or her employees to get work done.

Required:
a. Explain briefly the THREE primary mechanisms of reinforcement theory of motivation and state FOUR factors that shape the culture of an organisation. (10 Marks)
b. State FIVE categories of management responsibility as suggested by Peter Drucker. (10 Marks)

a. Mechanisms of Reinforcement Theory:

  1. Positive Reinforcement: Providing rewards to encourage desired behavior.
  2. Negative Reinforcement: Removing undesirable outcomes to encourage positive behavior.
  3. Punishment: Implementing negative consequences to reduce unwanted behaviors.

Factors Shaping Organisational Culture:

  1. Leadership Style
  2. Nature of the Business
  3. Organisational Structure
  4. External Environment

b. Management Responsibility Categories (Peter Drucker):

  1. Setting Objectives
  2. Organising Work
  3. Motivating and Communicating
  4. Measurement of Performance
  5. Development of People
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