a. Stakeholder Mapping:
Stakeholder mapping is the process of identifying and categorizing stakeholders based on their influence and interest in the business. It helps organizations understand which stakeholders need more attention and engagement to ensure business success.

FIVE main features of employment:

1. Job Security: Ensuring stability and continuity of employment.
2. Remuneration: Providing fair wages or salaries for the work performed.
3. Working Conditions: Ensuring the safety and comfort of the work environment.
4. Career Development: Offering opportunities for growth and advancement within the organization.
5. Employee Rights: Protecting employees’ legal and contractual rights, such as fair treatment and non-discrimination.

b. Communication Style:
Communication style refers to the way individuals convey information and ideas in interactions. It includes verbal, non-verbal, and written methods, and it reflects personal and cultural traits.

THREE Components of Communication Style:

1. Tone: The attitude conveyed through voice or written words, which can influence the interpretation of the message.
2. Body Language: Non-verbal cues, such as gestures, posture, and facial expressions, that complement or contradict spoken words.
3. Listening: The ability to actively and effectively receive and process the information being communicated.