- 25 Marks
CIBG – POM JUL 2020 – L1 – Q3 – Communication in Management
Define communication in a bank, list advantages/demerits of communication types, and explain barriers with solutions.
Question
Communication is considered as one of the most important ingredients of the management process and outcomes?
• Define the term: “Communication” in a named bank. [5 Marks]
• List three (3) advantages of written communication and two (2) demerits of oral communication in any organization? [5 Marks]
• Explain five (5) sources of barriers and their solutions to communication programme in a bank? [15 Marks]
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