- 20 Marks
CSMCE – OCT 2022 – L2 – Q4 -Importance of Meeting Service Quality Expectations
Reasons to meet or exceed targeted customers' service expectations.
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Question Tag: Service Quality
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+ past questions and counting.
- 20 Marks
SMM – APR 2023 – L4 – Q6 – RATER Model and Service Quality Perceptions
Report on how the RATER Model influences customers' perceptions of service quality in a bank with poor survey results.
Question
A recent survey of customers of your bank has revealed a poor service quality and the Chief Executive Officer (CEO) is worried about the findings of the survey. As Head of Customer Service, he has asked you to write a detailed report on how the RATER Model affects customers’ perceptions of service quality. (20 marks)
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- Tags: Bank Survey, Customer Perceptions, Customer service, RATER Model, Service Quality
- Level: Level 4
- Topic: and service quality
- Series: APR 2023
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- 20 Marks
SMM – APR 2024 – L4 – Q4 – Internal Marketing Communications
Write a memorandum explaining the importance of internal marketing communications in banks and prepare an outline of an internal marketing plan for presentation.
Question
The increased recognition and use of Internal Marketing Communications by banks throughout the world suggests that Bank employees can be regarded as an important but often neglected target audience. In your role as the Head of Marketing and Corporate Affairs Department in your Bank, write write a memorandum on the subject to be sent to the Head of Human Resource. Explain briefly why Internal Marketing Communications are important. Prepare an outline of an Internal Marketing Plan for presentation at the next Management meeting.
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- 12 Marks
SCS – Nov 2019 – L3 – Q2d – Ethics and social responsibility
Discuss the ethical operations of Ghanalux and recommend internal controls to enhance customer safety and service.
Question
i) Discuss whether the company is operating in an ethical manner.
(5 marks)
ii) Recommend internal controls that might be implemented by the company to improve customer safety and security, and to deal with the problems of poor service to customers.
(7 marks)
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- Tags: Customer safety, Ethics, Internal Controls, Service Quality
- Level: Level 3
- Topic: Ethics and social responsibility
- Series: NOV 2019
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- 7 Marks
SCS – Nov 2019 – L3 – Q1d – Controlling risk
Recommend internal controls to improve customer safety and service at Ghanalux.
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- Tags: Customer safety, Internal Controls, Risk Management, Service Quality
- Level: Level 3
- Topic: Controlling Risk
- Series: NOV 2019
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- 10 Marks
BMIS – April 2022 – L1 – Q3a – Operations strategy
Suggest five benefits a company would derive from adopting the Just-In-Time (JIT) inventory system.
Question
You are the Accounts officer for Unimech Garages, a company that provides mobile vehicle repairs for faulty vehicles on the Accra – Kumasi and Accra – Takoradi highways. The company has adopted the Just-In-Time (JIT) inventory control system for its operations. The JIT inventory control system was adopted because all repairs performed vary from vehicle to vehicle, and there is no need to stock any spare parts since the repair team has no idea of the next repairs to be conducted as well as the type of spare parts they would require. Again, this inventory system was implemented to prevent employees from committing the offence of selling stocked spare parts for their individual gains.
Required:
Suggest FIVE (5) benefits the company would derive from this inventory system. (10 marks)
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- Tags: Cost reduction, Inventory Management, Just-in-Time, Service Quality, Waste Control
- Level: Level 1
- Topic: Operations strategy
- Series: APR 2022
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- 20 Marks
CSMCE – OCT 2022 – L2 – Q4 -Importance of Meeting Service Quality Expectations
Reasons to meet or exceed targeted customers' service expectations.
Find Related Questions by Tags, levels, etc.
Report an error
- 20 Marks
SMM – APR 2023 – L4 – Q6 – RATER Model and Service Quality Perceptions
Report on how the RATER Model influences customers' perceptions of service quality in a bank with poor survey results.
Question
A recent survey of customers of your bank has revealed a poor service quality and the Chief Executive Officer (CEO) is worried about the findings of the survey. As Head of Customer Service, he has asked you to write a detailed report on how the RATER Model affects customers’ perceptions of service quality. (20 marks)
Find Related Questions by Tags, levels, etc.
- Tags: Bank Survey, Customer Perceptions, Customer service, RATER Model, Service Quality
- Level: Level 4
- Topic: and service quality
- Series: APR 2023
Report an error
- 20 Marks
SMM – APR 2024 – L4 – Q4 – Internal Marketing Communications
Write a memorandum explaining the importance of internal marketing communications in banks and prepare an outline of an internal marketing plan for presentation.
Question
The increased recognition and use of Internal Marketing Communications by banks throughout the world suggests that Bank employees can be regarded as an important but often neglected target audience. In your role as the Head of Marketing and Corporate Affairs Department in your Bank, write write a memorandum on the subject to be sent to the Head of Human Resource. Explain briefly why Internal Marketing Communications are important. Prepare an outline of an Internal Marketing Plan for presentation at the next Management meeting.
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Report an error
- 12 Marks
SCS – Nov 2019 – L3 – Q2d – Ethics and social responsibility
Discuss the ethical operations of Ghanalux and recommend internal controls to enhance customer safety and service.
Question
i) Discuss whether the company is operating in an ethical manner.
(5 marks)
ii) Recommend internal controls that might be implemented by the company to improve customer safety and security, and to deal with the problems of poor service to customers.
(7 marks)
Find Related Questions by Tags, levels, etc.
- Tags: Customer safety, Ethics, Internal Controls, Service Quality
- Level: Level 3
- Topic: Ethics and social responsibility
- Series: NOV 2019
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- 7 Marks
SCS – Nov 2019 – L3 – Q1d – Controlling risk
Recommend internal controls to improve customer safety and service at Ghanalux.
Find Related Questions by Tags, levels, etc.
- Tags: Customer safety, Internal Controls, Risk Management, Service Quality
- Level: Level 3
- Topic: Controlling Risk
- Series: NOV 2019
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- 10 Marks
BMIS – April 2022 – L1 – Q3a – Operations strategy
Suggest five benefits a company would derive from adopting the Just-In-Time (JIT) inventory system.
Question
You are the Accounts officer for Unimech Garages, a company that provides mobile vehicle repairs for faulty vehicles on the Accra – Kumasi and Accra – Takoradi highways. The company has adopted the Just-In-Time (JIT) inventory control system for its operations. The JIT inventory control system was adopted because all repairs performed vary from vehicle to vehicle, and there is no need to stock any spare parts since the repair team has no idea of the next repairs to be conducted as well as the type of spare parts they would require. Again, this inventory system was implemented to prevent employees from committing the offence of selling stocked spare parts for their individual gains.
Required:
Suggest FIVE (5) benefits the company would derive from this inventory system. (10 marks)
Find Related Questions by Tags, levels, etc.
- Tags: Cost reduction, Inventory Management, Just-in-Time, Service Quality, Waste Control
- Level: Level 1
- Topic: Operations strategy
- Series: APR 2022
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