- 25 Marks
CIBG – POM JUL 2020 – L1 – Q7 – Customer Attrition Strategies
As Customer Service Manager, discuss five strategies to reduce high customer attrition in a universal bank.
Question
You have been hired as Customer Service Manager of a Universal Bank in Ghana. The biggest challenge that needs solution in the bank is high external customer attrition rate. As Customer Service Manager, discuss five (5) strategies you will adopt to rectify the situation?
Find Related Questions by Tags, levels, etc.
- Tags: Attrition Rate, Customer service, Rectification Strategies
- Level: Level 1
- Topic: Service Quality
- Series: JULY 2020
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