- 20 Marks
MP – OCT 2022 – L2 – Q3 – Quality Concepts and Management in Banking
Explain quality concepts and discuss criteria for judgment plus managerial roles in operationalizing quality to boost bank productivity.
Question
a) Explain the concepts, quality and quality management of a bank? [7 Marks]
b) Discuss criteria used for quality judgment and the roles managers play to operationalize quality principles to increase productivity of a bank?
[13 Marks]
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