- 20 Marks
MP – APR 2023 – L2 – Q1 – Performance Challenges at Agyapa Finance PLC
Analyze internal factors contributing to performance decline, propose strategies for improvement, explain managerial functions/roles, and strategies to reduce customer attrition in a Ghanaian finance company.
Question
The Board of Directors has hired you as a Human Capital Manager of the Agyapa Finance PLC. Takoradi on $5^{\text}$ January 2022. Seven months after assumption of duty, you were informed by the Managing Director of the underlisted challenges faced by the Agyapa Finance PLC between 2019 and 2021:
- Interest income has reduced by $12 %$;
- Net Profit after Tax per employee has reduced by $25 %$;
- Market share has fallen by $20 %$;
- Customer attrition rate has increased by $5 %$;
- Employee turnover rate among supervisors is rampant and alarming; and
- Employee indiscipline is highly characterized by lateness, absenteeism and pretend sickness syndrome.
REQUIRED:
A. State and explain five (5) internal factors that might have contributed towards the current level of performance of Agyapa Finance PLC? [10 Marks]
B. Explain five (5) strategies aimed to improve performance level of Agyapa Finance PLC? [10 Marks]
C. Explain five (5) managerial functions and roles required to enhance the bottom line and productivity of Agyapa Finance PLC? [10 Marks] D. Explain five (5) strategies that management of Agyapa Finance PLC can deploy to reduce the customer attrition rate in Takoradi? [10 Marks]
[Total Marks: 40]
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