Organizational Behavior – Page 3

BMIS – Nov 2019 – L1 – Q2c – Group Development Stages

Outline the stages of group development in an organizational context.

Question

Outline the stages of group development. (5 Marks)

Answer

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Tags: Group Development, Organizational Behavior, Team Formation
Level: Level 1

Topic: Teams
Series: NOV 2019

BMF – May 2018 – L1 – SA – Q5 – Business and Organizational Structures and Choices

Identifying the features of an informal organization.

Question

Which of the following is NOT a feature of an informal organization?
A. It is a network of personal and social relationships
B. It develops from the way in which individuals meet and communicate with each other
C. It has been created and maintained by its leaders
D. It develops friendships and personal relationships
E. It focuses on people, not the work

Answer

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Tags: Informal Organization, Organizational Behavior
Level: Level 1

Topic: Business and Organizational Structures and Choices
Series: MAY 2018

BMF – Nov 2021 – L1 – SA – Q20 – The Business Environment

Question about identifying an element not part of the Cultural Web model within an organization.

Question

The cultural web consists of the following inter-related elements of culture within an organisation, EXCEPT:

A. Symbols
B. Interactions
C. Control systems
D. Stories and myths
E. Routine and rituals

Answer

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Tags: Corporate Culture, Organizational Behavior, Strategic Management
Level: Level 1

Topic: The Business Environment
Series: NOV 2021

BMF – Nov 2021 – L1 – SA – Q3 – The Role of Professional Accountants in Business and Society

Question on Theory Y approach to management.

Question

Theory Y approach to management can be described as:

A. Deliberate management style
B. Participative management style
C. Emergent management style
D. Prescriptive management style
E. Transformational management style

Answer

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Tags: Management Theory, Organizational Behavior, Theory Y
Level: Level 1

Topic: The Role of Professional Accountants in Business and Society
Series: NOV 2021

BMF – Nov 2022 – L1 – SA – Q14 – Management, Individual, and Organisational Behaviour

This question tests knowledge of roles in Belbin’s team role theory.

Question

Which of the following is NOT a team role as suggested by Belbin?
A. Team implementer
B. Specialist
C. Plant
D. Despot
E. Team organizer

Answer

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Tags: Belbin model, Organizational Behavior, Team Roles
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: NOV 2022

BMF – May 2021 – L1 – SA – Q11 – Management, Individual, and Organisational Behaviour

Identifies which option is not considered a factor of motivation in an organizational context.

Question

Which of the following is NOT a factor of motivation?
A. Wants
B. Rewards
C. Personality
D. Perceptions
E. Expectations

Answer

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Tags: Individual Needs, Leadership, Motivation, Organizational Behavior
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: MAY 2021

BMF – May 2021 – L1 – SA – Q10 – Management, Individual, and Organisational Behaviour

Identifies the characteristic that best describes a formal work team in an organization.

Question

Which of the following attributes best describes a formal work team?
A. Comes together through the social interaction of its members
B. No specific objective or tasks
C. Decisions are taken by the group leader
D. Can be much more efficient in communicating information
E. Free entry and free exit

Answer

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Tags: Decision Making, Formal Work Teams, Organizational Behavior
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: MAY 2021

BMF – Nov 2023 – L1 – SA – Q1 – The Role of Professional Accountants in Business and Society

Identifying which management theorist studied Japanese and US companies.

Question

Which of the following management theorists made a study of Japanese companies and compared them with companies in the US?
A. William Ouchi
B. Henry Mintzberg
C. Douglas McGregor
D. Elton Mayo
E. Peter Drucker

Answer

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Tags: Business, Management Theorists, Organizational Behavior
Level: Level 1

Topic: The Role of Professional Accountants in Business and Society
Series: NOV 2023

BMF – May 2023 – L1 – SA – Q15 – Communications in Business

Identify a form of non-verbal communication.

Question

Slamming of a door, shaking of a head, and remaining silent best describe:

A. Verbal communication
B. Formal communication
C. Friendly communication
D. Non-verbal communication
E. Facial communication

Answer

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Tags: Business Communication, Communication, Non-verbal Communication, Organizational Behavior
Level: Level 1

Topic: Communications in Business
Series: MAY 2023

BMF – May 2023 – L1 – SA – Q14 -Basic Management Functions

Identify a function that is not within the scope of a supervisor's role.

Question

Which of the following is NOT within the scope of the functions of a supervisor?

A. Empower staff
B. Front line management
C. Administrative management
D. Staff development and training
E. Conceptualise corporate strategy

Answer

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Tags: Management Functions, Organizational Behavior, Supervisory Role
Level: Level 1

Series: MAY 2023

BMIS – Nov 2023 – L1 – Q3 – Management and leadership

Explain workplace conflict, describe its characteristics, and suggest measures for a supervisor to manage conflicts effectively.

Question

A healthy conflict within an organisation can lead to the generation of new and improved methods of doing things and possibly increased productivity. However, if not properly handled, a conflict could become destructive and have negative consequences on the operations of the organisation.

Required: a) Explain conflict at the workplace. (2 marks)

b) Explain SIX (6) characteristics of a workplace conflict. (12 marks)

c) Suggest THREE (3) measures you would adopt as a Supervisor to manage a conflict. (6 marks)

Answer

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Tags: Conflict management, Organizational Behavior, Supervisory skills, Workplace conflict
Level: Level 1

Topic: Management and leadership
Series: NOV 2023

BMIS – Jul 2023 – L1 – Q3b – Motivation

Explains the concept of motivation and outlines non-extrinsic measures that managers can adopt to motivate employees.

Question

A major consideration for managers and supervisors today is the problem of getting employees motivated by the introduction of new methods, having come to the realization that the use of extrinsic factors like wages and salaries, bonuses, commissions, and other conditions of work do not motivate individuals whose lower-level needs have been largely satisfied.

Required:
i) In reference to the above statement, explain the term motivation.
i) Outline FOUR (4) measures which a manager can adopt in his attempt to motivate employees rather than the use of extrinsic rewards.

Answer

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Tags: Employee Engagement, Leadership, Motivation, Organizational Behavior
Level: Level 1

Topic: Motivation
Series: JULY 2023

BMIS – Jul 2023 – L1 – Q3a – Management and leadership

Explains the concept of leadership and identifies four sources of a leader’s power.

Question

Leadership is undoubtedly an essential complement of position authority. This means that no matter the amount of authority a person wields by reason of the position he holds in an organization, if he does not possess and demonstrate effective leadership qualities, he is bound to fail in the management of subordinates.

Required:
i) In reference to the above statement, explain leadership.
(2 marks)

ii) Explain FOUR (4) sources of a leader’s power.
(8 marks)

Answer

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Tags: Authority, Leadership, Organizational Behavior, Power
Level: Level 1

Topic: Management and leadership
Series: JULY 2023

BMIS – Nov 2017 – L1 – Q3b – Management and leadership

Explain the concepts of leadership, power, and authority in a business context.

Question

b) Explain the following:
i) Leadership
ii) Power
iii) Authority
(8 marks)

Answer

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Tags: Authority, Leadership, Management Concepts, Organizational Behavior, Power
Level: Level 1

Topic: Management and leadership
Series: NOV 2017

BMIS – Dec 2023 – L1 – Q3b – Organisation culture in business

Elaborates on Charles Handy's four categories of corporate culture that can be applied to the successful operation of organizations.

Question

Charles Handy (in his book Gods of Management) suggested that there are four categories of corporate culture that can be applied to the successful operations of every organization.

Required:

Elaborate on the FOUR (4) categories of corporate culture.

Answer

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Tags: Charles Handy, Corporate Culture, Organizational Behavior
Level: Level 1

Series: DEC 2023

BMIS – Aug 2022 – L1 – Q3b – Management and leadership

Explains the differences between leadership and management in a business context.

Question

Leadership and Management are two terms often used interchangeably by both business practitioners and academicians.

Required:

As a resource person to a group of accounting students preparing for examinations in Business Management and Information Systems, explain FIVE (5) ways in which the two terms differ from each other.

Answer

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Tags: Leadership, Management, Organizational Behavior
Level: Level 1

Topic: Management and leadership
Series: AUG 2022

Question Tag: Organizational Behavior

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BMIS – Nov 2019 – L1 – Q2c – Group Development Stages

Outline the stages of group development in an organizational context.

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BMF – May 2018 – L1 – SA – Q5 – Business and Organizational Structures and Choices

Identifying the features of an informal organization.

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BMF – Nov 2021 – L1 – SA – Q20 – The Business Environment

Question about identifying an element not part of the Cultural Web model within an organization.

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BMF – Nov 2021 – L1 – SA – Q3 – The Role of Professional Accountants in Business and Society

Question on Theory Y approach to management.

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BMF – Nov 2022 – L1 – SA – Q14 – Management, Individual, and Organisational Behaviour

This question tests knowledge of roles in Belbin’s team role theory.

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BMF – May 2021 – L1 – SA – Q11 – Management, Individual, and Organisational Behaviour

Identifies which option is not considered a factor of motivation in an organizational context.

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BMF – May 2021 – L1 – SA – Q10 – Management, Individual, and Organisational Behaviour

Identifies the characteristic that best describes a formal work team in an organization.

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BMF – Nov 2023 – L1 – SA – Q1 – The Role of Professional Accountants in Business and Society

Identifying which management theorist studied Japanese and US companies.

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BMF – May 2023 – L1 – SA – Q15 – Communications in Business

Identify a form of non-verbal communication.

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BMF – May 2023 – L1 – SA – Q14 -Basic Management Functions

Identify a function that is not within the scope of a supervisor's role.

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BMIS – Nov 2023 – L1 – Q3 – Management and leadership

Explain workplace conflict, describe its characteristics, and suggest measures for a supervisor to manage conflicts effectively.

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BMIS – Jul 2023 – L1 – Q3b – Motivation

Explains the concept of motivation and outlines non-extrinsic measures that managers can adopt to motivate employees.

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BMIS – Jul 2023 – L1 – Q3a – Management and leadership

Explains the concept of leadership and identifies four sources of a leader’s power.

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BMIS – Nov 2017 – L1 – Q3b – Management and leadership

Explain the concepts of leadership, power, and authority in a business context.

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BMIS – Dec 2023 – L1 – Q3b – Organisation culture in business

Elaborates on Charles Handy's four categories of corporate culture that can be applied to the successful operation of organizations.

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BMIS – Aug 2022 – L1 – Q3b – Management and leadership

Explains the differences between leadership and management in a business context.

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