- 25 Marks
CIBG – POM JUL 2020 – L1 – Q8 – Total Quality Management
Define TQM to the board, explain benefits, and measures to implement for quality and productivity improvement
Question
The Adiembra Rural Bank Limited has appointed you as an expert in Total Quality Management (TQM) to address quality and productivity improvement challenges.
As per your expertise in quality management:
a. Define “Total Quality Management” to the Board of Directors of the Bank? [5 Marks]
b. Explain five (5) benefits that the bank can gain with implementation of Total Quality Management? [10 Marks]
c. Explain five (5) measures of Total Quality Management that can be implemented to mitigate the challenges in the bank? [10 Marks]
Find Related Questions by Tags, levels, etc.
- Tags: Benefits, Measures for Challenges, TQM Definition
- Level: Level 1
- Topic: Total Quality Management
- Series: JULY 2020
Report an error
