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Both manufacturing and service organisations are making increasing use of Total Quality Management (TQM) in their attempt to achieve operational efficiency. However, its implementation has been met with some form of resistance from employees who do not seem to fully appreciate the concept.
Required: i) Explain Total Quality Management (TQM). (2 marks) ii) Outline FOUR (4) conditions which must prevail for the successful implementation of the Total Quality Management (TQM) concept. (8 marks)
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Total quality management has gained attention in both manufacturing and service firms as a way of improving on the firm’s operations, yet its implementation has met a lot of resistance from employees. You are required to:
i) Explain total quality management.
ii) Suggest FOUR guidelines that can be adopted to reduce such resistance.
Find Related Questions by Tags, levels, etc.
Find Related Questions by Tags, levels, etc.
Both manufacturing and service organisations are making increasing use of Total Quality Management (TQM) in their attempt to achieve operational efficiency. However, its implementation has been met with some form of resistance from employees who do not seem to fully appreciate the concept.
Required: i) Explain Total Quality Management (TQM). (2 marks) ii) Outline FOUR (4) conditions which must prevail for the successful implementation of the Total Quality Management (TQM) concept. (8 marks)
Find Related Questions by Tags, levels, etc.
Total quality management has gained attention in both manufacturing and service firms as a way of improving on the firm’s operations, yet its implementation has met a lot of resistance from employees. You are required to:
i) Explain total quality management.
ii) Suggest FOUR guidelines that can be adopted to reduce such resistance.
Find Related Questions by Tags, levels, etc.
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