Question Tag: bank staff steps

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CSMCE – APR 2024 – L2 – Q1 – Six Steps for Solving Customer Problems

List and explain the six steps that bank staff must follow to help a customer or prospect solve a presented problem and achieve their goal.

Question

When a customer or prospect presents a problem, he/she needs solutions to, the bank staff needs to let him/her know how they can solve the problem. List and explain the six (6) steps the staff has to go through to help him/her achieve their goal.

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Tags: bank staff steps, customer goals, Customer service, Financial Services, Ghana banking Question, Problem solving, Sales Interview
Level: Level 2

Topic: Customer Relationship, Marketing mix, Sale of Goods, SERVICE STANDARDS
Series: APR 2024

CSMCE – APR 2024 – L2 – Q1 – Six Steps for Solving Customer Problems

List and explain the six steps that bank staff must follow to help a customer or prospect solve a presented problem and achieve their goal.

Question

When a customer or prospect presents a problem, he/she needs solutions to, the bank staff needs to let him/her know how they can solve the problem. List and explain the six (6) steps the staff has to go through to help him/her achieve their goal.

Answer

Login or create a free account to see answers

Find Related Questions by Tags, levels, etc.

Tags: bank staff steps, customer goals, Customer service, Financial Services, Ghana banking Question, Problem solving, Sales Interview
Level: Level 2

Topic: Customer Relationship, Marketing mix, Sale of Goods, SERVICE STANDARDS
Series: APR 2024

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CSMCE – APR 2024 – L2 – Q1 – Six Steps for Solving Customer Problems

List and explain the six steps that bank staff must follow to help a customer or prospect solve a presented problem and achieve their goal.

CSMCE – APR 2024 – L2 – Q1 – Six Steps for Solving Customer Problems

List and explain the six steps that bank staff must follow to help a customer or prospect solve a presented problem and achieve their goal.

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Question Tag: bank staff steps

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CSMCE – APR 2024 – L2 – Q1 – Six Steps for Solving Customer Problems

List and explain the six steps that bank staff must follow to help a customer or prospect solve a presented problem and achieve their goal.

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CSMCE – APR 2024 – L2 – Q1 – Six Steps for Solving Customer Problems

List and explain the six steps that bank staff must follow to help a customer or prospect solve a presented problem and achieve their goal.

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