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- 20 Marks
MFS – APR 2024 – L2 – Q7 – Objectives of Macro-Economic Policy and Their Conflicts
Outline the objectives of macro-economic policy, identify their practical incompatibilities or major conflicts, and recommend a useful procedure for satisfactory attainment.
Question
Assume you have been delegated by the Chief Executive Officer of a Financial Institution to represent her at a seminar where she is to deliver a speech on the topic: “Though the objectives of Macro-Economic Policy are logically consistent, they are unattainable simultaneously”. Outline such objectives and identify their practical incompatibility or major conflicts. Recommend a useful procedure towards a satisfactory attainment of the goals of Macro-Economic Policy.
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- Tags: attainment, Conflicts, logical consistency, macro-economic policy, Objectives, procedure, unattainability
- Level: Level 2
- Topic: Aims of economic policy, Economic policy
- Series: APR 2024
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- 20 Marks
MFS – APR 2024 – L2 – Q5 – Panic Withdrawals and Deposit Mobilization in Ghana Banking Sector
Identify measures to address panic withdrawals and outline previous measures for enhancing deposit mobilization in Ghana's banking sector amid recent challenges.
Question
The challenges that confronted the Banking Sector in recent times have led to what has been termed ‘panic withdrawals’.
a) Identify four (4) measures the banks could use to address the effects of the ‘panic withdrawals.
b) Outline six (6) measures that the banks previously relied on to enhance Deposit Mobilization.
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MFS – APR 2024 – L2 – Q4 – Structure of Traditional/Informal Credit Delivery System in Ghana
Discuss the structure of Ghana's traditional/informal credit delivery system as encouraged by the government to supplement formal intermediaries.
Question
As a means of raising additional funds to supplement the efforts of the formal Financial Intermediaries, the Government of Ghana encourages the operation of Non-Institutionalised or Traditional Credit Delivery System. Discuss the structure of the Traditional/Informal Credit Delivery System of Ghana.
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MFS – APR 2024 – L2 – Q3 – Financial Intermediation and Profitability Enhancement
Describe financial intermediation as a business activity and consider ways to enhance profitability of a financial intermediary with reference to revenue streams and cost components, while maintaining caution.
Question
(a.) How would you describe Financial Intermediation as a form of business activity? (b.) With reference to its revenue streams and cost components, consider how Profitability of a Financial Intermediary could be enhanced within the ambit of caution.
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MFS – APR 2024 – L2 – Q2 – Demand-Pull and Cost-Push Inflation
Identify and explain the ingredients and forms of demand-pull inflation and cost-push inflation.
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MFS – APR 2024 – L2 – Q1 – Medium of Exchange and Opportunity Cost of Liquidity
Explain the statement that in a modern economy, a medium of exchange needs only value-in-exchange, not value-in-use, with examples; discuss the opportunity cost of liquidity concept with reference to cash and interest-bearing financial assets.
Question
(A) In a Modern Economy, a Medium of Exchange needs not necessarily possess value in-use: it is sufficient for it to possess only value-in-exchange. Explain this statement with relevant examples. (B) The Opportunity Cost of liquidity is the interest that the holder of a Financial Asset sacrifices. Discuss this concept with reference to Cash and Interest-B Bearing Financial Assets.
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CSMCE – APRIL 2024 – L2 – Q7 – Bank’s Channel of Distribution and Importance of Physical Location
Define a bank's channel of distribution and list and discuss three reasons why physical location is important in banking.
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- Tags: Banking, Channel of Distribution, Customer Access, Definition, importance, Physical Location, Trust Building
- Level: Level 2
- Topic: Channel of Distribution, Definition, Physical Location
- Series: APR 2024
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CSMCE – APR 2024 – L2 – Q5 – Cross Selling and Branding
Write short notes on Cross Selling and Branding.
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- Tags: Branding, Cross Selling, financial services Question, sales activity, short notes
- Level: Level 2
- Topic: Campaign selling, Marketing mix, Relationship Marketing
- Series: APR 2024
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CSMCE – APR 2024 – L2 – Q4 – Survey Method for Primary Data
Explain the Survey Method for gathering primary data with advantages and disadvantages; list and discuss two types of interviews under it.
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CSMCE – APR 2024 – L2 – Q3 – FIND Interview System
Define the FIND Interview System, explain what each letter stands for, and state its main objective.
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- Tags: acronym explanation, banking sales, Customer relationship, FIND system, objective, Sales Interview
- Level: Level 2
- Topic: Communications in Business, Customer Needs, Sales Interview
- Series: APR 2024
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ITF – APR 2024 – L3 – Q2 – Option Forward Contract Definition and Rate Calculations
Define an Option Forward Contract and calculate the appropriate rates for three given scenarios involving option contracts for buying or selling foreign currencies under discount conditions.
Question
(a) What do you understand by Option Forward Contract? (b) From the following scenarios, calculate the appropriate rate for your customer, by specifically choosing the correct Option Rate applicable in each circumstance: i. Your customer wishes to take out an Option Contract on 1 March for the period 1 March to 1 April, to buy US $30,000 to pay for goods imported from the USA. Your bank’s rates are as follows: 1 March Spot USD/GHS 11.3450 11.3540 One month forward 0.0520 0.0545 cedis dis. ii. To manage the risk of its Foreign Exchange, your customer came to arrange for Forward Exchange Contract for export proceeds of NGN 7.8 million due within the next two months. Your customer wishes to take out an Option Contract on 1 March for the period 1 April to 1 May to sell the Foreign Currency to your bank. Your quoted rates are as follows: 1 March Spot GHC/NGN 68.0110 68.0125 One month forward 0.0120 0.0145 naira dis Two months’ forward 0.0165 0.0195-naira dis. iii. The Import Bill of your customer falls due within the next three months. The customer wishes to take out an Option Contract on 1 March to pay the Swiss Franc 25,000 anytime between 1 May and 1 June. Rates are as follows: 1 March Spot CHF/GHS 12.8215 12.8265 Two months’ forward 0.0865 0.0890 cedis dis Three months’ forward 0.0910 0.0945 cedis dis [
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CSMCE – APR 2024 – L2 – Q1 – Six Steps for Solving Customer Problems
List and explain the six steps that bank staff must follow to help a customer or prospect solve a presented problem and achieve their goal.
Question
When a customer or prospect presents a problem, he/she needs solutions to, the bank staff needs to let him/her know how they can solve the problem. List and explain the six (6) steps the staff has to go through to help him/her achieve their goal.
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MP – APR 2024 – L2 – Q6 – Staff Turnover and Hertzberg’s Theory
Recommend motivational techniques to reverse staff turnover and explain Hertzberg's Two-Factor Theory with adoption for satisfaction.
Question
a) You have received a report from your Human Resource Manager revealing an increasing rate of Staff Turnover. As a newly appointed Manager of your unit, explain five (5) motivational techniques you will recommend to reverse this trend. (10 marks)
b) Explain briefly Hertzberg’s Two-Factor Theory of Motivation. Indicate how the theory can be adopted to enhance employee satisfaction in your organization.
[Total: 20 marks]
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MP – APR 2024 – L2 – Q3 – Time Management and Employee Empowerment
Define time management and its importance, strategies for a busy supervisor, and discuss employee empowerment's importance.
Question
a) Define Time Management. Why is it important? (5 marks)
b) As a Supervisor/Manager of a busy office or branch, identify and explain five (5) strategies you can adopt to better manage your time. (10 marks)
c) Discuss the importance of Employee Empowerment in the workplace. (5 marks)
[Total: 20 marks]
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MP – APR 2024 – L2 – Q2 – Improving Staff Performance as Supervisor
As a new supervisor in an underperforming office, list skills to improve performance and respond to the claim that delegation is just sharing work.
Question
You have taken over as Supervisor in an office where, from the output of work, staff are underperforming in their various areas of work.
a) Mention five (5) skills you would need to be able to improve the performance of your staff.
(10 marks)
b) What response will you give to someone who claims that “Delegation” is a simple matter of sharing out work to be done? [Total: 20 marks]
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- Tags: Delegation, Performance Improvement, Supervisory skills
- Level: Level 2
- Topic: Processes and Practices; Human Resource Management
- Series: APR 2024
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