Level (SQ): Level 1

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Identifies characteristics distinguishing formal teams from informal work groups.

A formal team differs from informal work groups. Which of the following does NOT describe a formal team?

A   It is created to perform a specific task and is then disbanded. The group is often made up of individuals from different functional         areas of the organisation (it is ‘multi-disciplinary’).

B   It has a clear set of work tasks, with specific objectives.

C   It is not organised by management and has no specific objective or tasks.

D   It has a formal existence – members have formal roles and job titles.

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Identifies whose theory links motivation to unsatisfied needs in a hierarchy.

Whose theory of motivation suggests that an individual is motivated by the need at a level in the hierarchy that has not yet been satisfied?

A   McGregor

B   Argyris

C   Maslow

D   Herzberg

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Selects the correct ascending order of Maslow's hierarchy of needs.

Maslow’s theory of motivation suggests that there is a hierarchy of needs. Which one of the following presents needs in ascending order? (lower to higher)

A   Self-Actualisation, Ego, Social, Safety

B   Physiological, Ego, Social, Self-Actualisation

C   Safety, Social, Ego, Self-Actualisation

D   Ego, Safety, Social, Self-Actualisation

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Identifies which Maslow's need is met by giving praise and awarding promotion.

Giving praise and awarding promotion help to meet which of the needs identified by Maslow?

A   Self-actualisation needs

B   Status/ego needs

C   Social needs

D   Safety needs

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Determines which option is not an extrinsic reward.

Extrinsic rewards do not include:

A   Performance related pay

B   Recognition

C   Holiday entitlement

D  Responsibility

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Identifies the role of monetary rewards in Herzberg's Two-Factor Theory.

Which one of the following statements is correct in relation to monetary rewards in accordance with Herzberg’s Two-Factor theory?

A   Pay increases are a powerful long-term motivator

B   Inadequate monetary rewards are a powerful dissatisfier

C   Monetary rewards are more important than non-monetary rewards

D   Pay can never be used as a motivator

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Identifies a management style not used in Blake and Mouton’s managerial grid.

Which of the following management styles is NOT used in Blake and Mouton’s managerial grid?

A   Autocratic

B   Impoverished

C   Country club management

D   Team management

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Determines if an adhocracy is a complex, disordered structure using teamwork.

An adhocracy is an organisation with a complex and disordered structure, making extensive use of teamwork and project-based work. True or false?

A   True

B   False

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Identifies Mintzberg’s managerial role performed by Sophia in scheduling and budgeting.

Sophia’s job includes scheduling employees’ working hours and comparing actual salary costs with the budget. Which of Mintzberg’s managerial roles is Sophia performing?

A   Resource allocator

B   Negotiator

C   Liaison

D   Monitor

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Defines the role of leading in achieving organizational objectives.

Leading involves:

A   controlling others

B   directing and influencing others towards the achievement of organisational objectives

C   ensuring that activities conform to planned events

D   setting timetables and work schedules

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