- 20 Marks
Question
Effective communication skills are essential to any manager or professional accountant in the 21st century.
a. List FIVE methods of communication and state FIVE benefits of using e-mail. (10 Marks)
b. Explain briefly the advantages and disadvantages of video conferencing. (10 Marks)
Answer
a. Methods of Communication:
- Verbal Communication
- Non-Verbal Communication
- Written Communication
- Visual Communication
- Electronic Communication
Benefits of Using E-mail:
- Speed: E-mail allows for rapid communication compared to traditional mail.
- Cost-Effective: Sending e-mails is generally cheaper than making phone calls or sending physical mail.
- Convenience: E-mails can be sent and received at any time and from anywhere with internet access.
- Documentation: E-mails provide a written record of communications that can be referenced later.
- Multi-Recipient Capability: E-mails can be sent to multiple recipients simultaneously, facilitating group communication.
b. Advantages of Video Conferencing:
- Real-Time Communication: Enables immediate interaction and discussions, improving collaboration.
- Cost Savings: Reduces travel costs and time associated with in-person meetings.
- Flexibility: Participants can join meetings from different locations, enhancing convenience.
- Increased Engagement: Visual interaction can lead to higher engagement levels among participants.
- Record Keeping: Meetings can often be recorded for future reference.
Disadvantages of Video Conferencing:
- Technical Issues: Connectivity problems or equipment failures can disrupt meetings.
- Security Risks: Potential for hacking or unauthorized access to sensitive discussions.
- Limited Non-Verbal Cues: Less effective in conveying body language and facial expressions compared to in-person meetings.
- Fatigue: Extended video calls can lead to digital fatigue among participants.
- Different Time Zones: Scheduling can be challenging when participants are in various time zones.
- Tags: Business Communication, Communication Technology, Video Conferencing
- Level: Level 1
- Topic: Communications in Business
- Series: MAY 2018
- Uploader: Theophilus