• 4 Marks

BMF – Nov 2021 – L1 – SB – Q4B – The Business Environment

Question asks candidates to state four features of bureaucracy as identified by Rosemary Stewart.

State FOUR main features of bureaucracy as identified by Rosemary Stewart. (4 Marks)

  1. Hierarchical structure
    • A clearly defined hierarchical structure with a chain of command where each level controls the level below.
  2. Clear division of labor
    • Responsibilities are divided into specific roles with defined tasks for each individual or department.
  3. A set of formal rules and procedures
    • A system of standardized procedures and regulations to ensure consistency and control.
  4. Impersonality in decision-making
    • Decisions are based on rationality and objective criteria, rather than personal relationships or emotions.
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