Topic: Management, Individual, and Organizational Behavior

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BMF – Nov 2020 – L1 – SB – Q3 – Management Functions, Organizational Behavior

Explanation of supervision and detailed classification of Mintzberg's managerial roles.

Question

(a) Describe the term “supervision”. (2 Marks)
(b) Henry Mintzberg suggested that managers perform three main roles, which can be further analysed into TEN different roles. Classify and explain these management roles. (18 Marks)

(Total 20 Marks)

Answer

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Tags: Management Roles, Managerial Functions, Mintzberg, Supervision
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: NOV 2020

BMF – Nov 2020 – L1 – SB – Q2 – Management, Individual, and Organisational Behaviour

Explanation of reinforcement theory and self-efficacy, and their applications in the business environment.

Question

(a) Describe reinforcement theory and state the main assumption that guides reinforcement theory.
(b) Explain the ways by which reinforcement theory can be employed in the business environment.
(c) What is self-efficacy? State and explain the ways by which levels of self-efficacy impact human functions.

(Total 20 Marks)

Answer

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Tags: Behavioral Theory, Motivation, Positive Reinforcement, Reinforcement Theory
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: NOV 2020

BMF – Nov 2020 – L1 – SA – Q6 – Management, Individual, and Organisational Behaviour

Identify the statement that is NOT true of groups with democratic leaders according to Lippitt and White’s leadership style.

Question

In Lippitt and White’s leadership style, which of the following is NOT true of groups with democratic leaders?
A. Members are rebellious and display aggressive behaviour
B. Relationship between the group members and leader is friendly
C. The group members are capable of working independently when the leader is not around
D. The group morale is high
E. Reasonable amount of originality in the work done by the group members

Answer

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Tags: Democratic Leadership, Group Dynamics, Leadership Styles
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: NOV 2020

BMF – MAY 2016 – L1 – SA – Q20 – Management, Individual, and Organisational Behaviour

Multiple choice question on the relationship between job satisfaction and employee behaviors like absenteeism and labor turnover.

Question

Job satisfaction ……………………. relates to absenteeism and labour turnover

A. Positively
B. Negatively
C. Directly
D. Elastically
E. Indirectly

Answer

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Tags: Absenteeism, Job Satisfaction, Labor Turnover
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: MAY 2016

BMF – MAY 2016 – L1 – SA – Q18 – Management, Individual, and Organisational Behaviour

Multiple choice question on the management model that emphasizes leadership motivation over monetary incentives.

Question

‘Leadership motivates the people to work and not the power of money’. This concept is related to the

A. Autocratic model
B. Custodial model
C. Supportive model
D. Collegial model
E. Collective bargaining

Answer

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Tags: Leadership, Management Models, Motivation
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: MAY 2016

BMF – Nov 2014 – L1 – SA – Q4 – Management, Individual, and Organizational Behavior

Identifies the disadvantage of decentralisation in management.

Question

The following are the advantages of decentralisation EXCEPT that it:

A. Promotes development of general managers
B. Aids adaptation to fast-changing environment
C. Enhances a uniform policy
D. Relieves top management of some burden of decision-making
E. Gives managers more freedom and independence in decision-making

Answer

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Tags: Decentralisation, Decision Making, Management, Organisational Structure
Level: Level 1

Topic: Management, Individual, and Organizational Behavior

BMF – May 2015 – L1 – SB – Q5b – Management, Individual, and Organisational Behaviour

Discuss hygiene factors and motivators in Herzberg’s two-factor theory.

Question

Write briefly on the following:
i. Hygiene factors
ii. Motivators

Answer

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Tags: Herzberg’s Two-Factor Theory, Hygiene Factors, Job Satisfaction, Motivators
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: MAY 2015

BMF – May 2015 – L1 – SB – Q5a – Management, Individual, and Organisational Behaviour

List and explain the five levels of human needs as per Maslow’s hierarchy.

Question

List and explain the FIVE general types of human needs in ascending order.

Answer

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Tags: Human Needs, Maslow’s Hierarchy, Motivation Theory
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: MAY 2015

BMF – MAY 2015 – L1 – SA – Q19 – Management, Individual, and Organisational Behaviour

Identifying the leadership style based on authority and control over rewards.

Question

A leadership style in which the leader has the authority to withhold or give reward and punishment is referred to as ………………. style.

A. Democratic leadership
B. Participative leadership
C. Contingency leadership
D. Autocratic leadership
E. Laissez faire leadership

Answer

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Tags: Authority, Leadership Style, Management Theory, Rewards and punishments
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: MAY 2015

BMF – MAY 2015 – L1 – SA – Q14 – Management, Individual, and Organisational Behaviour

Understanding how meeting employee social and psychological needs aligns with organizational goals.

Question

Meeting the social and psychological needs of employees in the fulfilment of organisational goals can be referred to as:

A. Motivating
B. Controlling
C. Organising
D. Planning
E. Coordinating

Answer

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Tags: Employee Needs, Motivation, Organisational Goals, Psychological needs, Social needs
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: MAY 2015

BMF – May 2023 – L1 – SA – Q11 – Management, Individual, and Organisational Behaviour

Identify an example of process theory in motivation.

Question

Process theory of motivation concentrates on the process by which individuals are motivated and the strength of that motivation. Which of the following is an example of Process theory?

Answer

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Tags: Employee Behaviour, Motivation Theories, Organisational Behaviour, Process Theory

Topic: Management, Individual, and Organizational Behavior
Series: MAY 2023

BMF – Nov 2019 – L1 – SB – Q4a – Management, Individual, and Organisational Behaviour

State and explain Lyndall Urwick's ten principles of management.

Question

(a) According to management theory, an organisation is built on ten principles. State and explain these TEN principles as propounded by Lyndall Urwick. (10 Marks)

Answer

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Tags: Lyndall Urwick, Management, Organisational Theory
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: NOV 2019

BMF – May 2017 – L1 – SB – Q4 – Management, Individual, and Organizational Behaviour

Explains McGregor's Theory X and Theory Y, and conditions in which Theory Y is applicable.

Question

Scholars have come up with different approaches to management. One of them is Douglas McGregor who propounded the Theory X and Theory Y approaches to managing people.

a. Explain McGregor’s Theory X and Theory Y. (16 Marks)

b. List FOUR conditions in which Theory Y is applicable. (4 Marks)

Answer

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Tags: Employee Motivation, Leadership Styles, Management Theories, Organizational Behavior
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: MAY 2017

BMF – Nov 2019 – L1 – SA – Q3 Management, Individual, and Organizational Behaviour-

Identifying theorists associated with classical theories of management

Question

‘Classical’ theories of organization and management are associated with the following theorists EXCEPT:
A. Max Weber
B. Frederick Taylor
C. Elton Mayo
D. Henri Fayol
E. Mary Parker Follett

Answer

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Tags: Classical Management, Organizational Theories, Theorists
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: NOV 2019

BMF – May 2017 – L1 – SA – Q18 – Management, Individual, and Organisational Behaviour

Multiple-choice question on identifying the measure of success in meeting customer needs.

Question

Which of the following is a measure of success in meeting customer needs?

A. Quality measures
B. Time lost in production
C. Number of make or buy decisions
D. Number of new products developed
E. Measures of repeat business obtained

Answer

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Tags: Business Metrics, Customer Satisfaction, Performance Measurement
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: MAY 2017

BMF – May 2017 – L1 – SA – Q15 – Management, Individual, and Organisational Behaviour

Multiple-choice question on identifying the approach associated with Operations Research.

Question

Operations Research (OR) is associated with ……………. approach.

A. Human relations
B. Classical
C. Bureaucratic
D. Management science
E. Scientific management

Answer

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Tags: Management Science, Operations Research, Organizational Theories
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: MAY 2017

BMF – May 2017 – L1 – SA – Q13 – Management, Individual, and Organizational Behaviour

Multiple-choice question on identifying a theorist associated with Classical Theories of Management.

Question

Which of the following is a theorist associated with the Classical Theories of Management?

A. Peter Drucker
B. William Ouchi
C. Henri Fayol
D. Douglas McGregor
E. Rosabeth M. Kanter

Answer

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Tags: Classical Management Theory, Management Theorists, Organizational Behaviour
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: MAY 2017

BMF – May 2017 – L1 – SA – Q2 – Management, Individual, and Organisational Behaviour

Identification of a characteristic that defines informal groups.

Question

Which of the following is TRUE of informal groups?

A. Members work together through established procedures and systems
B. Decisions are commonly taken by the group leader
C. Membership depends on social interactions between members
D. The workgroup’s objectives are set by management
E. Members are appointed by management

Answer

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Tags: Group Dynamics, Informal groups, Social Interactions
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: MAY 2017

BMF – Mar July 2020 – L1 – SB – Q2b – Management, Individual, and Organisational Behaviour

Stating the implications of Vroom’s expectancy theory for management.

Question

State the implications of Vroom’s expectancy theory for management.

Answer

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Tags: Management Implications, Motivation Theory, Vroom’s Expectancy Theory
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: MAR/JULY 2020

BMF – Mar July 2020 – L1 – SB – Q2a – Management, Individual, and Organisational Behaviour

Stating the limitations of Maslow’s hierarchy of needs theory.

Question

The hierarchy of needs theory as propounded by Abraham Maslow is a simple and logical idea about human motivation, but it has significant weaknesses and limitations.

Required:
State the limitations of the theory of hierarchy of needs. (14 marks)

Answer

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Tags: Limitations, Maslow’s Hierarchy, Motivation Theory
Level: Level 1