Topic: Management, Individual, and Organizational Behavior

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BMF – Nov 2020 – L1 – SB – Q3 – Management Functions, Organizational Behavior

Explanation of supervision and detailed classification of Mintzberg's managerial roles.

Question

(a) Describe the term “supervision”. (2 Marks)
(b) Henry Mintzberg suggested that managers perform three main roles, which can be further analysed into TEN different roles. Classify and explain these management roles. (18 Marks)

(Total 20 Marks)

Answer

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Tags: Management Roles, Managerial Functions, Mintzberg, Supervision
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: NOV 2020

BMF – Nov 2020 – L1 – SB – Q2 – Management, Individual, and Organisational Behaviour

Explanation of reinforcement theory and self-efficacy, and their applications in the business environment.

Question

(a) Describe reinforcement theory and state the main assumption that guides reinforcement theory.
(b) Explain the ways by which reinforcement theory can be employed in the business environment.
(c) What is self-efficacy? State and explain the ways by which levels of self-efficacy impact human functions.

(Total 20 Marks)

Answer

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Tags: Behavioral Theory, Motivation, Positive Reinforcement, Reinforcement Theory
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: NOV 2020

BMF – Nov 2020 – L1 – SA – Q6 – Management, Individual, and Organisational Behaviour

Identify the statement that is NOT true of groups with democratic leaders according to Lippitt and White’s leadership style.

Question

In Lippitt and White’s leadership style, which of the following is NOT true of groups with democratic leaders?
A. Members are rebellious and display aggressive behaviour
B. Relationship between the group members and leader is friendly
C. The group members are capable of working independently when the leader is not around
D. The group morale is high
E. Reasonable amount of originality in the work done by the group members

Answer

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Tags: Democratic Leadership, Group Dynamics, Leadership Styles
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: NOV 2020

BMF – MAY 2016 – L1 – SA – Q20 – Management, Individual, and Organisational Behaviour

Multiple choice question on the relationship between job satisfaction and employee behaviors like absenteeism and labor turnover.

Question

Job satisfaction ……………………. relates to absenteeism and labour turnover

A. Positively
B. Negatively
C. Directly
D. Elastically
E. Indirectly

Answer

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Tags: Absenteeism, Job Satisfaction, Labor Turnover
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: MAY 2016

BMF – MAY 2016 – L1 – SA – Q18 – Management, Individual, and Organisational Behaviour

Multiple choice question on the management model that emphasizes leadership motivation over monetary incentives.

Question

‘Leadership motivates the people to work and not the power of money’. This concept is related to the

A. Autocratic model
B. Custodial model
C. Supportive model
D. Collegial model
E. Collective bargaining

Answer

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Tags: Leadership, Management Models, Motivation
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: MAY 2016

BMF – Nov 2014 – L1 – SA – Q4 – Management, Individual, and Organizational Behavior

Identifies the disadvantage of decentralisation in management.

Question

The following are the advantages of decentralisation EXCEPT that it:

A. Promotes development of general managers
B. Aids adaptation to fast-changing environment
C. Enhances a uniform policy
D. Relieves top management of some burden of decision-making
E. Gives managers more freedom and independence in decision-making

Answer

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Tags: Decentralisation, Decision Making, Management, Organisational Structure
Level: Level 1

Topic: Management, Individual, and Organizational Behavior

BMF – May 2015 – L1 – SB – Q5b – Management, Individual, and Organisational Behaviour

Discuss hygiene factors and motivators in Herzberg’s two-factor theory.

Question

Write briefly on the following:
i. Hygiene factors
ii. Motivators

Answer

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Tags: Herzberg’s Two-Factor Theory, Hygiene Factors, Job Satisfaction, Motivators
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: MAY 2015

BMF – May 2015 – L1 – SB – Q5a – Management, Individual, and Organisational Behaviour

List and explain the five levels of human needs as per Maslow’s hierarchy.

Question

List and explain the FIVE general types of human needs in ascending order.

Answer

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Tags: Human Needs, Maslow’s Hierarchy, Motivation Theory
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: MAY 2015

BMF – MAY 2015 – L1 – SA – Q19 – Management, Individual, and Organisational Behaviour

Identifying the leadership style based on authority and control over rewards.

Question

A leadership style in which the leader has the authority to withhold or give reward and punishment is referred to as ………………. style.

A. Democratic leadership
B. Participative leadership
C. Contingency leadership
D. Autocratic leadership
E. Laissez faire leadership

Answer

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Tags: Authority, Leadership Style, Management Theory, Rewards and punishments
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: MAY 2015

BMF – MAY 2015 – L1 – SA – Q14 – Management, Individual, and Organisational Behaviour

Understanding how meeting employee social and psychological needs aligns with organizational goals.

Question

Meeting the social and psychological needs of employees in the fulfilment of organisational goals can be referred to as:

A. Motivating
B. Controlling
C. Organising
D. Planning
E. Coordinating

Answer

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Tags: Employee Needs, Motivation, Organisational Goals, Psychological needs, Social needs
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: MAY 2015

BMF – May 2021 – L1 – SA – Q11 – Management, Individual, and Organisational Behaviour

Identifies which option is not considered a factor of motivation in an organizational context.

Question

Which of the following is NOT a factor of motivation?
A. Wants
B. Rewards
C. Personality
D. Perceptions
E. Expectations

Answer

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Tags: Individual Needs, Leadership, Motivation, Organizational Behavior
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: MAY 2021

BMF – May 2021 – L1 – SA – Q10 – Management, Individual, and Organisational Behaviour

Identifies the characteristic that best describes a formal work team in an organization.

Question

Which of the following attributes best describes a formal work team?
A. Comes together through the social interaction of its members
B. No specific objective or tasks
C. Decisions are taken by the group leader
D. Can be much more efficient in communicating information
E. Free entry and free exit

Answer

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Tags: Decision Making, Formal Work Teams, Organizational Behavior
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: MAY 2021

BMF – May 2021 – L1 – SA – Q8 – Management, Individual, and Organisational Behaviour

Identifies which dimension does not belong to Hofstede’s five cultural dimensions of organization culture.

Question

Which of the following is NOT part of the FIVE dimensions to differences in organization culture as propounded by Hofstede?
A. Uncertainty avoidance dimension
B. Medium-termism orientation
C. Power-distance dimension
D. Individualism versus collectivism dimension
E. Masculinity versus femininity

Answer

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Tags: Cultural Differences, Hofstede's Dimensions, Organizational Culture
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: MAY 2021

BMF – Nov 2023 – L1 – SB – Q3 – Management, Individual, and Organisational Behaviour

Discuss reinforcement theory in the business environment and explain key principles of management as suggested by Lyndall Urwick.

Question

Modern organisations now focus on managing their employees rather than
knowing how to do their work well.

a. Explain briefly the assumptions that guide reinforcement theory and THREE ways reinforcement theory could be used in the business environment.
(10 Marks)

b. List the TEN principles of management as suggested by Lyndall Urwick and briefly explain FIVE of them.
(10 Marks)

Answer

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Tags: Management Principles, Organisational Behaviour, Reinforcement Theory
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: NOV 2023

BMF – Nov 2023 – L1 – SB – Q1 – Management, Individual, and Organisational Behaviour

Define group cohesion and explain the characteristics of an effective team, with brief explanations of several organisational concepts.

Question

According to Cole and Kelly, “An organisation is a group of people with a common purpose who work together to achieve shared goals.”

a. Define the term group cohesion and explain briefly FIVE characteristics of an effective team. (10 Marks)

b. Explain briefly the following concepts:

i. Formal organisation
ii. Organisational structure
iii. Flat organisation
iv. Outsourcing
v. Shared services
(10 Marks)

Answer

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Tags: Effective Teams, Flat Organisation, Formal Organisation, Group Cohesion, Organisational Behaviour, Outsourcing, Team Dynamics
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: NOV 2023

BMF – Nov 2023 – L1 – SA – Q17 – Management, Individual, and Organisational Behaviour

Identify the term that describes the reason for a particular behavior.

Question

The reason one has for acting or behaving in a particular way is

A. Stimulus
B. Ego
C. Motivation
D. Maturity
E. Emotional intelligence

Answer

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Tags: Behaviour, Motivation, Organizational Behaviour
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: NOV 2023

BMF – Nov 2023 – L1 – SA – Q3 – Management, Individual, and Organisational Behaviour

Identify key responsibilities associated with junior managers and supervisors.

Question

Which of the following is associated with junior managers and supervisors in an organisation?
A. Functional responsibilities
B. Efficiency control, quality control, control of waste, avoiding unnecessary spending
C. Co-ordination of activities of subordinates
D. Co-ordination with other work groups and functions
E. Monitoring and control

Answer

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Tags: Junior Managers, Management Responsibility, Supervisors
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: NOV 2023

BMF – May 2023 – L1 – SB – Q3b – Management, Individual, and Organisational Behaviour

Explain Rensis Likert’s leadership styles.

Question

State and explain the FOUR leadership styles identified by Rensis Likert.

Answer

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Tags: Leadership, Organisational Behaviour

Topic: Management, Individual, and Organizational Behavior
Series: MAY 2023

BMF – May 2023 – L1 – SB – Q3a – Management, Individual, and Organisational Behaviour

State characteristics of conflicts

Question

Conflict arises between different workgroups or departments and between people in different workgroups. State FIVE characteristics of conflicts.

Answer

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Tags: Leadership, Organisational Behaviour
Level: Level 1

Topic: Management, Individual, and Organizational Behavior
Series: MAY 2023

BMF – May 2023 – L1 – SA – Q17 – Management, Individual, and Organisational Behaviour

Identify an option that is not part of Hofstede's five dimensions of organisational culture.

Question

Which of the following is NOT one of the five dimensions to differences in organisation culture as propounded by Hofstede?

A. Uncertainty avoidance dimension
B. Medium–termism orientation
C. Power-distance dimension
D. Individualism versus collectivism dimension
E. Masculinity versus femininity

Answer

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Tags: Business Environment, Cultural Differences, Hofstede's Dimensions, Organisational Culture
Level: Level 1