- 20 Marks
BSIM – April 2024 – L3 – Q3 – Reducing Turnaround Time with Information Management Systems
Measures to reduce customer complaint turnaround time using IMS and how information systems can shorten credit appraisal processes for competitive edge.
Question
a. The Manager of the Customer Service Department of a Financial Institution has been tasked to reduce the turnaround time on Customer Complaints and Enquiries. As a Manager, state four (4) practical measures you will implement with the introduction of Information Management System in order to achieve the objective of reducing turnaround time on Customer Complaints and Enquiries. (10 marks)
b. How could an Information System decrease the duration of Credit Appraisal Processes within a Financial Institution? Illustrate with four (4) examples how this could provide the Institution with a Competitive Advantage over its peers. (10 marks)
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