Is quantitative |
The measure can be expressed as an objective value |
Is easy to understand |
The measure conveys at a glance what it is measuring, and how it is derived |
Encourages appropriate behaviour |
The measure is balanced to reward productive behaviour and discourage “game playing” |
Is visible |
The effects of the measure are readily apparent to all involved in the process being measured |
Is defined and mutually understood |
The measure has been defined by and/or agreed to by all key process participants (internally and externally) |
Encompasses both outputs and inputs |
The measure integrates factors from all aspects of the process measured |
Measures only what is important |
The measure focuses on a key performance indicator that is of real value to managing the process |
Is multidimensional |
The measure is properly balanced between utilisation, productivity, and performance, and shows the trade-offs |
Uses economies of effort |
The benefits of the measure outweigh the costs of collection and analysis |
Facilitates trust |
The measure validates the participation among the various parties |