- 25 Marks
POM – OCT 2022 – L1 – Q7 – Strategies for Pension Company Management
As General Manager of Awake Pension Company, describe strategies to address high customer complaints, staff conflicts, limited knowledge of organizational design, no strategic direction, and high attrition.
Question
The Board of Directors of Awake Pension Company in Ho has hired you as the General Manager. Upon assumption of duty, you made this observation in the Awake Pension Company:
(a) High customer complaints,
(b) High incidence of conflict among staff,
(c) Staff limited knowledge of importance of the organizational design,
(d) No strategic direction and
(e) High staff attrition rate.
As the General Manager, describe strategies you will operationalize to rectify these anomalies in the Awake Pension Company?
[Total Marks – 25]
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